Commonwealth of Pennsylvania · 1 day ago
Permit, License, and Certification Program Manager
Dauphin County, PA
Full-time
Hybrid
Mid Level
4+ years expThe Commonwealth of Pennsylvania is committed to improving business processes and services within the state. They are seeking a Program Manager for Permit, License, and Certification Process Improvement to lead initiatives that streamline and modernize services across Commonwealth agencies, enhancing efficiency and responsiveness. This role involves collaboration with multiple agencies and stakeholders to implement effective solutions and improvements.
Non Profit
No H1B
Responsibilities
Leading process improvement initiatives by partnering with agency program areas to evaluate current permit, license, and certification processes; identifying inefficiencies; and designing practical solutions
Managing key annual programs such as the PLC Catalogue data effort and the Permit Accelerator program in collaboration with Penn State Harrisburg
Driving enterprise-wide collaboration while serving as the primary liaison between OTO and multiple agencies, ensuring smooth communication and coordination for multi-agency initiatives
Convening with stakeholders to share best practices and implement reforms that improve service delivery across the Commonwealth
Supporting technology-enabled transformation by working with OA IT and CODE PA to streamline processes ahead of technology upgrades, ensuring that digital solutions enhance speed, customer experience, and staff efficiency
Leveraging data for performance tracking as you collaborate with OTO’s data team to develop dashboards and performance tools, lead communication with agency staff, and oversee the annual PLC catalog project
Representing OTO externally, acting as an ambassador for OTO in meetings with external stakeholders, promoting transparency and engagement in transformation efforts
Qualification
Required
Four years of experience working in program or project management, including process improvement or business process analysis, and working knowledge of Pennsylvania's permitting, licensing, and certification processes; or any equivalent experience and training
You must have excellent relationship-building and communication skills
You must have strong organizational and project management skills
You must have the ability to analyze processes and identify improvement opportunities
You must have basic data literacy for interpreting performance metrics and dashboards
You must have the demonstrated ability to manage multiple projects and work streams at once through superior organization
You must have the ability to read, write, and research business and policy trends in economic development
You must have the ability to attend meetings in-person or virtually with both internal and external stakeholders
You must be able to perform essential job functions
Preferred
Public sector experience in change management, business process improvement, permitting, licensing, or regulatory processes, or related fields
Certification in Lean, Six Sigma, or other process improvement methodologies
PMP or similar project management certification
Bachelor's degree in Public Administration, Business, or related field
Company
Commonwealth of Pennsylvania
The Commonwealth of Pennsylvania employs thousands of people across the state to deliver programs and services to the people of Pennsylvania.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.5MKey Investors
Appalachian Regional Commission
2022-03-17Grant· $0.5M
Leadership Team
John Tirpak
Chief Technology Officer - Employment Banking and Revenue Delivery Center (EBR DC)
Nathan S.
Chief Technology Officer - Employment Banking and Revenue Delivery Center (EBR DC)
Recent News
2024-02-27
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