First Tek, Inc. · 1 day ago
Operations Analyst 2
Vancouver, WA
Full-time
Onsite
Senior Level
5+ years expFirst Tek, Inc. is seeking an Operations Analyst 2 to provide project management support and ensure compliance within the organization. The role involves developing reporting tools, analyzing business processes, and managing data quality to enhance operational efficiency.
Human ResourcesInformation TechnologyStaffing Agency
Responsibilities
Provide project management support for compliance mitigation plans, telecom projects, and asset strategy initiatives: + Track mitigation dates and deliverables. + Follow-up with assigned resources to verify action items are completed on-time. + Provide analytics (via Excel, Access, SharePoint, etc.) and data parsing to help expedite data call reporting
Verify adherence to processes conducted by team on a day-to-day basis and develop work processes to improve compliance posture of BPA: + Review current processes against BPA policy and procedures to verify alignment, report to BPA management where any differences are found. + Evaluate current processes and policies that compliance standards for efficiency and accuracy to the standard. Recommend any changes to BPA management, assisting with implementation of approved recommendations
Develop management reporting tools that document and communicate the progress of standards and policy related activities to verify timely completion
Participate in incident reviews and Rapid Response Team (RRT) meetings, assisting the implementing manager by providing information, evidence and artifacts that apply to compliance incidents
Provide data call and industry survey support for the Transmission organization: + Review and analyze existing documentation; + Evaluate new or changing requirements; + Enlist appropriate subject matter expert input; + Draft Transmission responses for SME and BPA manager review and approval
Organize, monitor, analyze, evaluate and report on performance pertaining to data call artifacts collection and processes
Maintain timeliness and quality of artifacts (reliable, consistent, and useful)
Assist management, project managers, business analysts, and technical Subject Matter Experts with tracking and meeting business, schedule, and budget objectives; provide input to and recommend project plans, timelines, milestones, and objectives for related projects
Maintain filing system(s), files, emails and records in accordance with compliance requirements. File and disperse documents/letters only to appropriate personnel. Maintain all official records in accordance with the Information Governance & Lifecycle Management (IGLM) and Information Security (INFOSEC) standards and procedures. Validate official records are accurately maintained for auditing purposes
Participate in efforts to inventory the information needs of JT's business programs and functions. Analyze business processes to identify gaps in information quality control and quality assurance
Assist in Change Management processes and procedures for quality control, quality assurance and improvement
Assist in development and maintain performance metrics on the quality of key business information. Create, maintain and periodically present executive dashboards of performance metrics to management
Draft and provide briefings, as requested, to staff and managers on information quality to raise awareness and to transfer knowledge on information quality fundamentals and best-practices
Provide input and recommendations concerning how information is organized and displayed in SharePoint and the Control Center Network (CCN) Library documentation, the quality and type of information included and retained, and coordinate with management/subject matter experts to ensure the information needs of the organization are being met in a useful and efficient manner. Assist with the implementation of approved recommendations
Assist JT Manager by providing assistance creating guidance, road maps, principles, standards and best practices
Gather information related to current operational demands, disturbances, and improvements to assist the JT Manager in creating a long-term strategic vision
Gather information related organizational capacity to assist JT Leadership in documenting resource needs and constraints
Gather and document reporting requirements and work with J-OT counterparts to develop data exchange and reporting solutions, using the CCN database, Configuration Management System (CMS) database, library systems, and other record stores
Assist in the implementation and integration of automated data management procedures
Collect, organize, and validate data and model results to establish data reporting completeness, accuracy and quality
Generate reports from various data repositories
Assist in the implementation and integration of electronic reporting and customer interfaces for JT supported services, including: research, analyze, model and organize information for developing / drafting and recommending requirements
Draft training, tip sheets and other tools to facilitate a less-resistant move to new processes
Mark documents and maintain filing system(s), files, emails and records in accordance with compliance requirements. Share and disperse documents only to appropriate personnel (those with a Lawful Government Purpose (LGP) to know). Mark and maintain all official records in accordance with the Information Security (INFOSEC) and Information Governance & Lifecycle Management (IGLM) standards and procedures. Validate official records are accurately maintained for auditing purposes
Qualification
Required
An Associates or Bachelor's degree in Computer Science, Engineering, Business Management/Administration, Organizational Development or closely related technical discipline is preferred
5 years of experience is required with an applicable Bachelor's degree
7 years of experience is required with an applicable Associates degree
9 years of experience is required without a degree or applicable degree
Experience should be directly-related to business and/or operations analysis and progressively more technical in nature
Strong technical writing skills and the ability to present information in various forms such as textual, graphical and statistical
Experience with SharePoint/Excel/Visio/Project or similar applications
Experience with business requirements gathering and data
Valid U.S. Driver's License is required
Benefits
Valid U.S. Driver's License is required.
Company
First Tek, Inc.
To succeed in the complex world of technology, you need exceptional connections – to the right experts, the right opportunities and the right answers.
1001-5000 employees
H1B Sponsorship
First Tek, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (42)
2024 (58)
2023 (60)
2022 (82)
2021 (165)
2020 (312)
Funding
Current Stage
Late StageLeadership Team
Kumar Bhavanasi
Founder, President and CEO
Recent News
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