Wells Fargo · 7 hours ago
GenAI Digital Product Leader - UI/UX Designer
Charlotte, NC
Full-time
Hybrid
Senior Level
5+ years expWells Fargo is a global leader in financial services, committed to innovation and community empowerment. They are seeking a Lead Digital Product Manager - UI/UX Designer to design AI-powered digital experiences, focusing on user experience flows and compliance within regulated environments.
FinanceBankingFinTechPaymentsProperty & Casualty InsuranceFinancial ServicesInsurance
No H1B
U.S. Citizen Only
Responsibilities
Design end to end UX flows for GenAI and Agentic AI products, including conversational interfaces, human in the loop review experiences, autonomous agent planners and monitoring dashboards, execution traces, and multi step operational workflows enhanced by AI recommendations
Develop UX patterns tailored to banking operations roles-agents, supervisors, QA, and risk reviewers-grounded in usability testing, behavioral observations, and telemetry insights
Create UX structures aligned to enterprise O2A pipelines, incorporating video based task observation, behavioral clustering, insight generation, and downstream task automation
Produce high fidelity UI designs that meet enterprise visual standards and WCAG 2.1+ accessibility requirements
Contribute to enterprise patterns for AI centric UI components, such as prompt cards, explainability elements (XAI), confidence indicators, agent planning visibility, and task traces
Ensure UX compatibility with platform level AI constructs, including semantic graphs, multimodal ingestion outputs, workflow orchestration, model insights, and structured reasoning surfaces
Translate complex AI outputs into intuitive UX, simplifying model reasoning, agent decisions, and confidence signals for operational users
Define interaction models across the assisted-autonomous spectrum, covering agent orchestration visibility, human override, verification workflows, auditability, and governance controls
Design for enterprise grade compliance and risk needs, including PII masking, data lineage, exception routing, rollback states, hallucination controls, and audit log visibility
Conduct field studies with Operations teams (Fraud, Claims, Contact Center, IT Ops, etc.) and map end to end journeys incorporating SLAs, compliance checkpoints, and exception heavy processes
Convert regulatory and policy requirements into scalable, understandable UX, ensuring clarity for high risk operational environments
Partner with Product Management on experience strategy and roadmap, and collaborate with AI/ML and engineering teams to visualize models, handle error states, and ensure designs are production ready within enterprise O2A and Agentic AI architectures
Qualification
Required
5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Preferred
Portfolio demonstrating end-to-end product design work, including high-fidelity visuals, interaction flows, and decision-support interfaces
Experience designing AI-driven or data-intensive applications (e.g., LLM interfaces, automation, agent-based systems)
Proficiency with Figma plus familiarity with tools such as Miro, Adobe XD, or Sketch
Experience conducting user research and structured usability testing
Strong understanding of accessibility standards (WCAG 2.1+)
Ability to work through ambiguity in rapidly evolving AI strategy environments
Familiarity with: LLM UX patterns, Conversational UI, Autonomous agent workflows, Human-in-the-loop design, Explainability / trust signals, Responsible AI and model governance
Experience designing dashboards and complex multi-step workflow systems
Ability to translate complex data science concepts (confidence, anomaly detection, semantic matching, clustering) into user-friendly UI components
Comfortable working within enterprise-scale AI/automation operating models and governance routines
Benefits
Robust benefits
Competitive compensation
Programs designed to help you find work-life balance and well-being
Company
Wells Fargo
Wells Fargo & Company is a financial services firm that provides banking, insurance, investments, and mortgage services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-10-06IPO
Leadership Team
Charlie Scharf
CEO
Fernando Rivas
CEO of Corporate & Investment Banking
Recent News
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