IREN · 1 day ago
Senior Manager, Technical Operations
Fort Worth, TX
Full-time
Hybrid
Senior Level
5+ years expIREN is a leading AI Cloud Service Provider, delivering large-scale GPU clusters for AI training and inference. The Sr. Manager, Technical Operations is focused on enabling the success of a 24x7 Tier 2 support organization and driving incident resolution while improving operational response capabilities.
Cloud ComputingCrypto & Web3Big DataBitcoinCryptocurrencyData CenterData Storage
Responsibilities
Drive incidents from detection to remediation according to established internal and customer focused SLAs
Implement monitoring and status reporting for the global IREN technical infrastructure, inclusive of our site, corporate, and customer related operations
Establish and maintain a 24x7 incident response schedule, ensuring adequate global coverage to meet operational needs
Coordinating with other IREN teams to establish and maintain an escalations framework capable of responding to all issues
Develop and maintain KPIs which illustrate impacts on our infrastructure and efficacy of incident operations
Work with technical and operational teams to ensure all changes are appropriately scheduled and that relevant teams are advised
Plan and execute operational programs that ensure an environment of continuous improvement as part of defect resolutions
Qualification
Required
5+ years of experience as an operator in a live service organization (SOC, TOC, ect.)
3+ years experience as a lead operator or team manager for an incident response organization
Demonstrated experience in ITIL compliant operations management; ITIL 4 certification a plus
IT certifications such as CompTIA A+, Network+, or ISO 22301 Implementer are a plus
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent of education and work experience)
Benefits
100% company paid health insurance premiums (medical, dental, and vision) for employees, 75% company paid coverage for dependents
Company-paid short-term and long-term disability insurance
Voluntary life, critical illness, and accident coverage available
Health Savings Accounts (HSA) – when combined with the High Deductible Health Plan
Employee Assistance Program and wellness resources
401(k) retirement plan with company match
Access to financial planning and legal services
Paid Time Off (PTO) and paid holidays
Internal skills training and advancement pathways
Professional development to support certifications, continuing education, or role related training
Company events and team-building activities
Company
IREN
IREN is a data center that provides Bitcoin mining and GPUs services using renewable energy.
51-200 employees
Funding
Current Stage
Public CompanyTotal Funding
$3.97BKey Investors
NYDIG
2025-12-03Post Ipo Debt· $1.32B
2025-10-07Post Ipo Debt· $1B
2025-08-25Post Ipo Debt· $102M
Leadership Team
Daniel Roberts
Co-Founder & Co-CEO
Will Roberts
Co-Founder & Co-CEO
Recent News
The Motley Fool
2026-02-12
2026-02-06
2026-02-06
Company data provided by crunchbase