Adelante Development Center, Inc. · 1 day ago
Tech Trainer
Albuquerque, NM
Full-time
Onsite
Entry, Mid Level
$17/hr - $19/hr
2+ years expAdelante Development Center, Inc. is dedicated to helping the community navigate technology with confidence and purpose. As a Tech Trainer, you will provide essential technology skills training to diverse clientele, helping them gain access to reliable computers and build confidence in a digital world.
Non Profit
Responsibilities
Responsible for training Diverse IT clientele on basic technology skills
Provide over-the-phone and in-person instruction
Answer questions and track trainings in CRM system (Salesforce)
Respond to calls, voice messages, and in-person visits
Track requests for computers, training classes, and computer repairs
Conduct training for members of the public, students, and on-the-job trainees
Train small groups or individuals one-on-one, in person or online
Cover topics such as computer operation, avoiding scams, social media usage, computer assembly, etc
Assist in refurbishing computers, loading software, and preparing systems for donation
Set up appointments with recipients and provide basic orientation on computer usage
Handle donations of IT equipment including fielding calls and emails, picking up donations, sorting and organizing materials
Qualification
Required
High school diploma or equivalent required
Minimum of two (2) years of work experience in IT or related field
Knowledge of advanced computer software applications, basic computer hardware, and basic Accounting principles required
Must pass background/fingerprint investigation and pre-employment drug screening
Must possess a valid NM driver's license and proof of auto liability insurance
Must have own reliable transportation and agency insurable driving record
Must be able to occasionally sit, walk, climb and lift up to 50 lbs
Must be able to bend/stoop, squat, crawl, reach above shoulders, crouch, kneel, balance, push/pull, and carry as required to perform essential job duties
Must have sufficient manual dexterity and eye-hand coordination to complete and demonstrate computer repairs
Must have the ability to maintain harmonious, courteous, and considerate relationships, while fostering a collaborative teamwork environment with both agency employees and the public
Must be able to present a friendly, courteous image for the Agency to the general public, customers, and public officials
Preferred
Ability to speak Spanish is preferred
Some experience in training highly desirable
Benefits
$1,250 Hiring Bonus!
Company
Adelante Development Center, Inc.
Adelante is a diverse nonprofit organization that supports people with disabilities, seniors, and disadvantaged populations.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Rebecca Sanford
President & CEO
Maria Otero
Chief Financial Officer
Company data provided by crunchbase