Webster University · 13 hours ago
Senior Network Engineer
St. Louis, MO
Full-time
Hybrid
Mid, Senior Level
3+ years expWebster University is seeking a Senior Network Engineer to oversee the design, implementation, and maintenance of its global network infrastructure. The role involves ensuring network availability, security, and performance, while leading technical initiatives and collaborating with cross-functional teams.
Higher Education
No H1B
Responsibilities
Install, configure, and support core network equipment including routers, switches, wireless LAN controllers, and DNS/DHCP servers
Manage and maintain enterprise wireless infrastructure, ensuring reliable coverage, capacity, and performance across all campuses
Troubleshoot and resolve complex network issues, including those escalated from Tier 2 support
Continuously monitor network performance using network management systems and analytics tools; proactively identify and remediate performance bottlenecks
Design, maintain, and update network documentation, including system configuration guides and topology diagrams
Standardize configuration templates and leverage automation to deploy and manage network resources more efficiently
Experience with next-generation firewall platforms (e.g., Cisco, Fortinet) in enterprise environments, including policy management, VPNs, and threat prevention
Apply firmware updates, patches, hotfixes, and service packs in alignment with security policies and change control procedures
Ensure compliance with university IT policies and industry best practices for secure network operations
Lead or support network infrastructure projects, including planning, procurement, implementation, and documentation
Coordinate with subcontractors and external consultants; manage relationships with vendors and lead regular business reviews
Mentor junior engineers and serve as a technical escalation point within the team
Collaborate with cross-functional teams on IT initiatives and university-wide technology projects
Provide off-hours support, as needed, for high-severity network or voice system incidents that significantly impact university operations, ensuring timely restoration of services
Participate in incident response and escalation efforts in collaboration with IT team members, providing guidance and support as appropriate
Maintain detailed records in accordance with change management, incident tracking, and asset inventory standards
Perform other duties as assigned by the Director and/or Manager of Network Services
Provide occasional support for university-wide voice and unified communications systems, including cloud-based platforms such as Microsoft Teams
Assist with troubleshooting, configuration, and integration of voice solutions in collaboration with the Voice Services or Unified Communications team
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or a related field; or equivalent combination of education and experience
Minimum of 3-5 years of hands-on experience in enterprise network engineering roles
Extensive knowledge and practical experience with routing, switching, and wireless networking in enterprise environments, including configuration, troubleshooting, and performance optimization
Experience with Cisco and/or Juniper network platforms required, with a strong preference for candidates who have worked in environments transitioning to or operating on Juniper-based networks
Experience with enterprise wireless systems (e.g., Cisco, Juniper/Mist) required
Extensive hands-on experience with enterprise networking technologies, including routers, switches, wireless access points, and network controllers in both LAN and WAN environments
Proficient in configuring and managing wireless networks in complex campus or enterprise environments
Strong understanding of core communication protocols (e.g., TCP/IP) and dynamic routing protocols such as BGP and OSPF
Demonstrated experience with network troubleshooting tools and methodologies, including packet analysis and performance tuning
Familiarity with multi-vendor environments and transitioning between platforms (e.g., Cisco to Juniper, on-prem to cloud)
Proven ability to work independently on complex assignments and deliver results on time while keeping stakeholders informed
Strong verbal and written communication skills; able to document technical processes clearly and effectively
Capable of managing vendor relationships, tracking software updates, and coordinating support for third-party tools
Excellent problem-solving skills, with a proactive approach to issue resolution and continuous improvement
Skilled in generating detailed reports and maintaining accurate documentation for audits, compliance, and operational continuity
Trusted to handle sensitive information with discretion and maintain confidentiality
Strong organizational, mentoring, and leadership abilities within a collaborative team environment
Advanced analytical thinking and logical reasoning skills essential for diagnosing and resolving complex network problems
Preferred
Industry certifications such as JNCIS, JNCIP, CCNA, or CCNP are preferred and may be required based on assigned responsibilities
Company
Webster University
With its main campus in St.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Larry Haffner
Retired VP/CIO
Stephanie Dane, MA
Interim Chief Communications Officer and Vice President of Global Marketing
Recent News
2024-02-26
St. Louis Business Journal
2024-02-02
St. Louis Business Journal
2024-01-26
Company data provided by crunchbase