Mid-Willamette Valley Community Action Agency · 1 day ago
IT Specialist II
Salem,OR,US
Full-time
Onsite
Entry, Mid Level
$26.50/hr - $35.50/hr
2+ years expMid-Willamette Valley Community Action Agency is dedicated to reducing the impacts of poverty. The Information Technology Technician II will provide quality customer service and technical support for end users, including system installation, configuration, and maintenance.
Non-profit Organization Management
Responsibilities
Provides technical and personal support for all staff
Assists staff remotely by telephone, in-person, or onsite as the need arises
Provides support for infrastructure and software systems
Works closely with senior level IT staff in supporting network and systems administration
Works with the Information Technology Technician I to delegate work orders and process requests in a timely manner
Installs, configures and maintains Windows client computer systems
Troubleshoots and resolves hardware, OS and application problems
Provides basic level of training to end users on computer and application usage
Maintains proper documentation for all user requests in a timely manner
Maintains the work queue
Properly uses and documents in the ticketing system
Adheres to software licensing and EULA requirements assisting in maintaining active system and software inventory
Actively seeks out and shares new information, donations of software, hardware, and computer training
Compiles, retrieves, analyzes and distributes program information and statistics
Coordinates supply and maintenance repair and up-grade orders
Assists with the completion of the program self-assessment
Qualification
Required
Associate's Degree in Computer Science, or Two years of experience in a relevant technical support field
One year of customer service experience; strong phone contact handling preferred
Equivalent combination of education and experience may be considered
Driver qualifications required for this position. Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the past 3 years are required
CPR/First Aid Certification or the ability to obtain within 60 days of hire
Successful registration with the Central Background Registry of the Child Care Division
Candidate must pass a comprehensive MWVCAA background screening prior to employment
Candidate must pass pre-employment and random drug/alcohol screenings
Effective communication skills with supervisors and coworkers required, both written and oral
Active listening skills, with the ability to understand questions in order to troubleshoot issues with users
Experience and ability to operate a variety of power and hand tools (drills, pliers, wire cutters, etc.)
Maintains continuous work-related learning on best technical practices and procedures that relate to immediate and anticipated assignments, by attending regular and special program training events, degree and certificate programs, or comparable special studies by arrangement with the program administration
Company
Mid-Willamette Valley Community Action Agency
Our Mission: Empowering people to change their lives and exit poverty by providing vital resources and community leadership!
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kaolee Hoyle, CPA
Chief Financial Officer
Robert Hale
Chief Information Officer
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