TEKsystems · 4 hours ago
Technical Support Specialist
New York, NY
Contract
Onsite
Mid Level
$25/hr - $32/hrTEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions. The Technical Support Specialist will serve as the first point of contact for users seeking technical assistance, troubleshooting hardware and software issues, and ensuring high levels of customer satisfaction.
Information Technology
Responsibilities
Serve as the first point of contact for users seeking technical assistance via phone, email, or help desk tickets
Troubleshoot hardware, software, and networking issues on Windows, and mobile platforms
Provide prompt, accurate, and professional support, ensuring a high level of customer satisfaction - have excellent customer service and communication skills
Install, configure, and maintain desktop systems, applications, and peripheral devices
Escalate complex or unresolved issues to appropriate IT teams or vendors
Maintain accurate records of issues and resolutions using ticketing systems (Jira Service Management)
Assist with user account setup, password resets, and access management in Azure Window PC, Active Directory, Office 365, custom applications, RSA, Okta, JIRA, SharePoint, etc
Be very familiar with Office 365, JIRA, Confluence, SharePoint, OneDrive, etc
Participate in IT projects such as system upgrades, rollouts, or migrations
Follow standard procedures and documentation for recurring tasks and issues
Educate users on best practices and technical processes
Manage new user onboarding and offboarding setup
Qualification
Required
Serve as the first point of contact for users seeking technical assistance via phone, email, or help desk tickets
Troubleshoot hardware, software, and networking issues on Windows, and mobile platforms
Provide prompt, accurate, and professional support, ensuring a high level of customer satisfaction - have excellent customer service and communication skills
Install, configure, and maintain desktop systems, applications, and peripheral devices
Escalate complex or unresolved issues to appropriate IT teams or vendors
Maintain accurate records of issues and resolutions using ticketing systems (Jira Service Management)
Assist with user account setup, password resets, and access management in Azure Window PC, Active Directory, Office 365, custom applications, RSA, Okta, JIRA, SharePoint, etc
Be very familiar with Office 365, JIRA, Confluence, SharePoint, OneDrive, etc
Participate in IT projects such as system upgrades, rollouts, or migrations
Follow standard procedures and documentation for recurring tasks and issues
Educate users on best practices and technical processes
Manage new user onboarding and offboarding setup
Help desk support, Desktop, Support, Troubleshooting, Windows, Active directory, Office 365, Deployment
Expert Level
This is a Contract to Hire position based out of New York, NY
Be available for on call rotation for nights and weekends based on the shift schedule
Preferred
Manage VDI deployments in Azure environment
Manage deployments and patching in Azure Intune
Manage vulnerabilities in windows and third party tools and applications which are deployed to the VDIs
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
Company data provided by crunchbase