TEKsystems · 16 hours ago
Team Lead – Technical Support Representative IV
Austin, TX
Contract
Onsite
Mid, Senior Level
$28.85/hr - $31.25/hr
2+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Technical Support Team Lead to guide a team of support representatives in a fast-paced communication center. The role involves handling technical escalations, mentoring team members, and ensuring service excellence across various communication channels.
Information Technology
Responsibilities
Lead and support a team of Technical Support Representatives
Perform skills gap analysis for individuals and the team
Assist in creating and delivering technical training for multiple skill levels
Standardize reporting procedures and evaluate current systems
Troubleshoot client issues, research resolutions, and guide users through corrective steps
Monitor SLAs and perform quality assurance checks
Escalate high-priority issues appropriately
Serve as technical and soft-skills lead for your assigned team
Contribute to internal knowledge base
Provide ad-hoc coaching and training during low-volume periods
Recommend system or process improvements
Conduct follow-up calls as needed and stay updated on system changes
Qualification
Required
2+ years of Team Lead experience in a contact or call center
Strong leadership, coaching, and team‑motivation skills
Excellent customer service & active listening abilities
Strong problem‑solving & conflict‑resolution skills
Proficiency with remote desktops, G‑Suite, and OS navigation
Excellent communication and grammar
Ability to organize documentation and maintain detailed notes
High school diploma or GED required
Must be willing to submit to background AND drug screening
Preferred
Experience with BAS, HVAC, or relay logic lighting controls
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
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