Helena Area Habitat for Humanity · 13 hours ago
Program Manager
Helena, MT
Full-time
Onsite
Mid, Senior Level
$54K/yr - $57K/yr
5+ years expHelena Area Habitat for Humanity is dedicated to building strength, stability, and self-reliance through affordable homeownership. The Program Manager is responsible for managing and coordinating homeowner loan underwriting, approval, and closing processes, overseeing homeownership and home repair programs, and ensuring compliance and customer satisfaction.
Non-profit Organizations
Responsibilities
Manage and coordinate the full loan underwriting and closing process, including documentation, compliance verification, and communication with lenders, title companies, and legal counsel
Prescreen applicants and prepare complete loan packages to secure mortgage financing and down payment assistance for homeownership and home repair participants
Maintain a strong working knowledge of mortgage lending requirements, affordable housing finance structures, and applicable reporting standards
Deliver consistent, high-quality customer service to prospective and current homeowners and home repair participants, ensuring a respectful, transparent, and supportive experience
Develop, document, and refine program procedures to promote efficient delivery, clear communication, and equitable access to services
Manage the full lifecycle of Habitat’s homeownership and home repair programs, from intake and eligibility determination through approval, construction coordination, and post-closing follow-up
Evaluate applicants, prepare supporting documentation, and present qualified applicants to committees or leadership for approval
Ensure compliance with all applicable Habitat for Humanity, USDA Rural Development (RD), Montana Board of Housing (MBOH), and other relevant housing and lending regulations
Oversee accurate and timely preparation and submission of required USDA RD and MBOH reports, in coordination with the Director of Operations and finance staff
Administer all aspects of Helena Area Habitat’s permanent affordability strategies, including Community Land Trust (CLT) and deed-restricted homeownership programs
Ensure legal documents are properly reviewed, executed, and recorded to protect Habitat’s long-term affordability and asset stewardship goals
Manage the resale process for Habitat homeowners, ensuring compliance with affordability covenants and resale restrictions
Collaborate with legal counsel, financial institutions, and external partners to maintain compliance and strengthen long-term program sustainability
Serve as Habitat’s internal resource on post-purchase homeownership topics, including property insurance, property taxes, and ongoing homeowner responsibilities
Develop and deliver educational materials, workshops, and individualized coaching to support homeowner success and long-term housing stability
Supervise Program Coordinator(s), providing clear expectations, regular feedback, performance evaluations, and professional development support
Work collaboratively with Construction, Volunteer Services, Development, and Finance staff to ensure integrated program delivery and positive homeowner experiences
Participate in organizational planning and contribute to strategic initiatives that advance Habitat’s mission and community impact
Qualification
Required
Bachelor's degree or an equivalent combination of education and at least five (5) years of relevant experience in affordable housing, mortgage lending, program management, community development, or a related field
Minimum of three (3) years of demonstrated experience in affordable housing programs, lending, or compliance-driven program administration
Demonstrated knowledge of mortgage processes, lending regulations, and housing assistance programs
Ability to work independently, exercise sound judgment, and manage multiple priorities
Excellent organizational, interpersonal, and communication skills, with the ability to engage effectively with diverse populations
Public speaking and facilitation skills
Valid driver's license and ability to travel locally for meetings, site visits, and homeowner support, including in adverse weather conditions when necessary
Proficiency with Microsoft Office Suite (Word and Excel) and general database and computer systems
Preferred
Prior nonprofit organization experience
Experience working with federal or state housing grants
Familiarity with Community Land Trusts, deed-restricted housing, or permanent affordability models
Experience providing trauma-informed, strengths-based client support
Benefits
Medical
Voluntary dental
Voluntary vision insurance
Life and AD&D
Short-term and long-term disability insurance
Paid Time Off
Flexible spending accounts
Paid holidays
Company
Helena Area Habitat for Humanity
Building strength, stability and self-reliance through shelter.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase