Abts Computer · 2 hours ago
Customer Support & Operations Specialist
La Crosse, WI
Full-time
Onsite
New Grad, Entry LevelAbts Computer is seeking a Customer Support & Operations Specialist to serve as the front-line ambassador of the company. This role involves managing customer inquiries, scheduling service appointments, processing invoices, and maintaining accurate records while ensuring exceptional service and smooth daily operations.
IT Services and IT Consulting
Responsibilities
Serve as the first point of contact by answering phone calls, greeting visitors, and assisting customers in-store when needed
Handle client inquiries related to billing, services, and general concerns with professionalism and a customer-first approach
Prepare and manage communications such as emails, memos, invoices, reports, and estimates
Maintain accurate and up-to-date customer records and project notes in internal databases
Coordinate and follow up with clients and team members on active projects to ensure timely completion
Support daily operations by scheduling appointments, organizing digital and physical filing systems, and maintaining store cleanliness and inventory
Collaborate with vendors and suppliers to ensure technicians have the materials they need
Assist management with goal setting, reporting, and occasional overtime coverage during peak times or staff shortages
Assist with routine financial tasks, including recording payments and preparing bank deposits
Qualification
Required
Associate or bachelor's Degree in: Business Administration, Communications or Office Administrator, Information/Computer Science, or other related degree or equivalent experience
Strong communication skills with a professional, customer-first mindset
Eagerness to learn and adapt to new technologies and systems
Effective time management and the ability to prioritize tasks independently
Passion for supporting others and contributing to team success
Organized, proactive, and solution-oriented with a collaborative work style
Genuine interest in computers, networking, and emerging tech trends
Clear and respectful communicator with both clients and team members
Company
Abts Computer
Abts Computer in La Crosse is the area's most reasonable full service computer store.
Founded in 2014
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase