TEKsystems · 13 hours ago
Application Support Manager
Menasha, WI
Contract
Hybrid
Senior Level
$60/hr - $65/hr
5+ years expTEKsystems is a leading provider of business and technology services, and they are seeking an Application Support Manager to lead a team responsible for enterprise applications. The role involves managing vendor relationships, driving continuous improvement, and ensuring high-quality internal customer service while overseeing team development and incident resolution.
Information Technology
Responsibilities
Manage and mentor BSAs and SMEs, including hiring, performance reviews, and career development
Create SOPs, playbooks, and onboarding standards for application support roles
Oversee Tier 1 and Tier 2 support escalation processes; ensure timely resolution of issues
Standardize processes across applications for scalability and clarity
Maintain strong vendor relationships; participate in contract negotiations and recurring satisfaction reviews
Act as liaison between IT and business units; identify and implement process improvements
Drive continuous improvement projects and optimize application performance
Prepare for future team growth by structuring for supervisors under the manager
Ensure adherence to security standards and ITIL framework principles
Monitor SLAs and report on support metrics
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or related field
5+ years in application support or IT operations, with at least 5 years in a leadership role
Exposure to ITIL framework (certification not required but preferred)
Experience with ERP, CRM, and ITSM systems (e.g., Salesforce, ServiceNow, Viewpoint, Acumatica)
Proven ability to manage technical teams and foster a culture of collaboration
Familiarity with enterprise applications (ERP, CRM, ITSM platforms) and application lifecycle management
Experience in standardizing workflows and implementing continuous improvement initiatives
Skilled in managing third-party relationships and negotiating contracts
Strong interpersonal skills for engaging stakeholders and resolving escalations
Comfortable operating in a fast-growing, dynamic environment with shifting priorities
Commitment to 'unreasonable hospitality' for internal customers
Preferred
Experience in managing support teams within enterprise environments
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
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2026-02-03
2025-11-19
2025-10-29
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