Ashtel Studios Inc · 10 hours ago
Front Desk/Customer Service Representative
Ontario, CA
Full-time
Onsite
New Grad, Entry LevelAshtel Studios Inc is seeking a personable, detail-oriented, and proactive individual to join their team as a Customer Service Representative. This role is the first point of contact for customers, partners, and visitors, requiring professionalism, efficiency, and a positive attitude.
HealthcareSoftwareInformation TechnologyHealth CareInformation Services
Responsibilities
Greet visitors and respond to customer inquiries via phone, email, and third-party marketplaces promptly + professionally to ensure a positive resolution experience
Process + track customer product replacements, maintaining accurate records
Coordinate + package sample requests for Sales, Production, and Design teams, logging a detailed inventory of incoming and outgoing shipments
Assist with data entry and other sales-related correspondence and tasks as needed
Run small errands and assist with occasional ad-hoc requests
Order + track office and kitchen equipment to maintain inventory supplies
Keep the front desk, reception area, and conference room clean, organized, and welcoming
Coordinate with fulfillment and production teams to resolve order discrepancies
Support Sales, E-Commerce, and QA teams with customer insights, reports, and follow-up communications
Qualification
Required
Bilingual skills are required
Previous experience as a receptionist, customer service representative, or in a similar front-facing role
Proficiency in Microsoft Office (Excel, Word, Outlook, etc.)
Exceptional organizational skills with the ability to handle multiple tasks simultaneously
Strong verbal and written communication skills
A collaborative team player with a positive, 'how can I help?' mindset
Time management skills
Benefits
401(k)
401(k) matching
Dental insurance
Employee discounts
Health insurance
Paid time off
Vision insurance
Company
Ashtel Studios Inc
Ashtel Studios Inc. was initially formed as a web development service for faculty members at my university during my years as a student.
Founded in 2002
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Christine Kampa
Founder
Company data provided by crunchbase