Microsoft · 20 hours ago
Technical Support Engineering IC4
United States
Full-time
Remote
Mid, Senior Level
$85K/yr - $170K/yr
3+ years expMicrosoft is a global leader in technology and innovation, and they are seeking a Senior Technical Support Engineer to join their Customer Service & Support team. This role involves owning and resolving complex technical issues for customers, while also contributing to product improvements and mentoring peers.
Artificial Intelligence (AI)Enterprise SoftwareCloud ComputingCyber SecuritySoftwareProfessional ServicesInformation TechnologyAgentic AIApplication Performance ManagementBusiness DevelopmentDevOpsInformation ServicesManagement Information SystemsNetwork Security
No H1B
U.S. Citizen Only
Responsibilities
You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices
You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others
You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness
You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements
Qualification
Required
Bachelor's Degree in Computer Science, Information Technology (IT), or a related field AND 3+ years of technical support, technical consulting, or information technology experience
OR 5+ years of technical support, technical consulting, or information technology experience
OR Equivalent experience
Availability during core business hours: 8:00 AM – 5:00 PM Pacific Time
Willingness to participate in a 24x7x365 on‑call rotation
Willingness to participate in a weekend shift rotation
Knowledge of Microsoft Purview Security & Compliance or equivalent technologies
Basic understanding of networking protocols and endpoint behavior
Familiarity with network traces or browser developer tools to analyze HTTP traffic
Understanding of regular expressions (REGEX)
Ability to meet Microsoft, customer, and/or government security screening requirements is required for this role
These requirements include, but are not limited to, completion of the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter
Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship‑based legal restrictions
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
2026-01-16
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2026-01-16
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