My Happy Place Homecare · 3 hours ago
Office Coordinator
Anderson, SC
Full-time
Onsite
Entry Level
$17/hr - $17/hr
1+ years expMy Happy Place Home Care is a non-medical home care agency serving families across the Upstate of South Carolina. The Office Coordinator is responsible for keeping the office running smoothly, including scheduling caregivers, handling call-outs, and communicating with families.
Hospital & Health Care
Responsibilities
Build and manage the weekly caregiver schedule
Match caregivers to clients based on skills, personality, and location
Handle call-outs quickly — find replacement coverage and notify families
Monitor open shifts and work to fill them daily
Review EVV exception report daily
Research and correct all exceptions same day
Contact caregivers to resolve clock-in/clock-out issues
Verify all visits are clean before end of day
Track all client NSV due dates daily
Coordinate with RN to schedule supervisory visits before deadlines
Confirm visit times with clients and families
Update tracking system with completed visits
Answer all incoming calls professionally and warmly
Route calls appropriately when needed
Serve as the main point of contact for caregivers
Communicate schedule changes, expectations, and updates
Help caregivers feel supported so they stay and succeed
Communicate proactively with families about schedules, changes, and updates
Maintain all physical client and caregiver files
Keep the office organized and running efficiently
Document everything accurately
Qualification
Required
High school diploma or equivalent
1+ years of office, customer service, or scheduling experience — OR demonstrated reliability and strong phone skills
Strong phone communication skills — professional, warm, and clear
Ability to multitask and stay calm under pressure
Highly organized with strong attention to detail
Reliable transportation and ability to work in-office daily
Computer proficiency
Benefits
401(k)
Bonus based on performance
Opportunity for advancement
Paid time off
Training & development
Company
My Happy Place Homecare
My Happy Place Homecare is dedicated to providing high-quality, non-medical in-home care services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase