Universal Logistics Holdings, Inc. · 1 day ago
Technical Support Specialist
Warren, MI
Full-time
Onsite
Entry Level
1+ years expUniversal Logistics Holdings, Inc. is seeking a Technical Support Specialist to assist in meeting the technical needs of the organization’s user community. The role involves troubleshooting technical issues, providing customer service support, and developing documentation for established processes to improve efficiency.
TransportationLogisticsSupply Chain Management
Responsibilities
Diagnose and resolve software and hardware incidents, including operating system issues and a wide range of other software applications
Assist all users with any IT related incidents when called upon
Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other teams where necessary
Accurately document, and update user requests using the IT ticketing system
Configure and deploy IT equipment
Resolve issues with. and upgrade different types of software and hardware
To resolve incidents with printers, copiers and scanners
Provide a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
Utilize excellent verbal communication skills to communicate effectively with technical and non-technical coworkers at all levels in the organization
To be a highly motivated team player with the skills and ability to manage changing priorities
To create, maintain and publish relevant support documentation in order to assist all users in the quick resolution of their incidents and service requests and enable users to become more self-sufficient
Exhibit a flexible approach to working on a rotating basis and provide necessary cover where needed
Qualification
Required
Associates and or bachelors degree in IT or related field
Organized, thorough, and has great attention to detail
Intermediate-Advanced knowledge of the Microsoft Office Suite
High level of analytical thinking to solve problems with an understanding of technology as well as an ability to ask the right questions and apply solutions to business problems
Effective oral, electronic and written communication with all levels of the organization using top notch customer service
Does well with minimal 'hands on' training and can pickup new skills quickly and can 'take the ball and run with it'
Ability to multi-task and can handle frequent interruptions
Can consistently follow protocol and instructions
Can work independently with little management direction
Document process, procedures, and results
Fast and accurate keyboarding skills
Passionate, optimistic, and has internal inspiration to get things done
Preferred
1-2 years in IT or Business Systems
Company
Universal Logistics Holdings, Inc.
Universal Logistics Holdings, Inc.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-05-05Acquired
2016-05-02IPO
Leadership Team
Leonard Olson
President of Dedicated Transportation
Recent News
Morningstar.com
2025-11-07
2025-10-24
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