Eaton · 3 hours ago
Senior Manager - Customer Engagement & Program Management
Littleton, CO
Full-time
Hybrid
Senior Level, Lead/Staff
$130K/yr - $190K/yr
10+ years expEaton is transforming its Customer Engagement & Program Office into a strategic powerhouse. As a Senior Manager, you will lead this transformation, ensuring governance, program success, and exceptional customer engagement while driving measurable business outcomes and influencing strategic decisions.
Electric Vehicle
No H1B
Responsibilities
Lead the evolution of CEPO into a customer-centric organization
Drive strategic alignment between customer objectives and corporate goals
Mentor Program Managers and Project Managers on delivery excellence and client engagement
Represent CEPO in executive forums and act as the voice of the customer internally
Implement governance frameworks, KPIs, and transparent reporting
Ensure program delivery excellence with on-time delivery, budget adherence, and KPI achievement
Own financial performance, including P&L accountability and margin optimization
Manage contract compliance and change orders to control scope and maintain profitability
Collaborate with Sales to identify new business opportunities and influence strategic bids
Oversee formal sign-off on all project deliverables, coordinating input from account directors and clients
Drive pre-sales activities, bid tendering, and corporate offer reviews
Contribute to pricing strategy and RFP processes; identify and monetize new professional services offerings
Design and manage partner programs, evaluating opportunities and concluding partnership deals
Maintain and manage the CEPO portfolio to maximize resources and drive sustainable revenue models
Provide input to Sales and Operations on program-specific constraints for forecasting
Influence and provide leadership across multiple teams of professionals
Champion Customer Advocacy: Act as the primary advocate for customer interests across internal teams
Build Executive-Level Relationships: Lead quarterly business reviews and represent CEPO in strategic forums
Ensure Transparent Communication: Provide regular updates and act as a single point of accountability
Implement Customer Experience Metrics: Track KPIs (e.g., NPS) and integrate feedback loops for improvement
Manage Risk & Change: Proactively address risks, scope changes, and escalations with clear communication
Foster a Customer-Centric Culture: Mentor teams to embed engagement practices across CEPO activities
Negotiate and manage complex agreements and partnerships to enhance customer value
Provide strategic insights on market trends and customer needs to inform business decisions
Act as key entry point for aftersales topics, including issue resolution and escalation
Manage customer and third-party relationships and ensure satisfaction
Travel to customer and partner sites as required
Qualification
Required
Bachelor's degree from an accredited institution
10+ years in professional services, solutions delivery, or program management
Proven success managing multi-million-dollar programs and influencing senior stakeholders
Experience negotiating complex agreements and managing partner programs
Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H1B, H1-B cap registration, O-1, E-3, TN status, I-485 job portability, etc
Preferred
Master's degree in a technical discipline—such as Electrical Engineering, Computer Engineering, Computer Science, Information Technology—or a related business field from an accredited institution
Demonstrated experience working on Electric Utility grid technology projects, as well as a strong understanding of Electric Utility business processes
Extensive hands-on experience with PowerBI and Salesforce for both technical data analysis and driving business insights
PMP or PgMP certification preferred, highlighting competencies in both technical project management and business program leadership
Excellent written and verbal communication skills
Strategic thinker with strong business acumen and financial oversight experience
Exceptional leadership, communication, and change management skills
Benefits
Health and Welfare benefits
Retirement benefits
Programs that provide for paid and unpaid time away from work
Company
Eaton
Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere.
Founded in 1911Dublin, Dublin, IRL
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.6MKey Investors
Michigan Economic Development Corporation
2023-06-22Grant· $0.6M
Leadership Team
Craig Arnold
Chairman and CEO
Gerard Devito
Vice President and Chief Technology Officer Eaton Vehicle Group
Recent News
The Buzz - Electric Vehicle News
2024-05-23
Company data provided by crunchbase