Questeq · 8 hours ago
Information Technology Specialist
Perkasie, PA
Full-time
Onsite
Mid Level
$41K/yr - $47K/yrQuesteq is a company focused on bridging the gap between technology and education, aiming to drive digital transformation in schools. The Information Technology Specialist will provide on-site support at the Upper Bucks County Technical School, ensuring effective problem identification and resolution of software and hardware issues.
EducationInformation Technology
Hiring Manager
Gary Hoffman
Responsibilities
New computer setup which includes imaging, software installation, hardware upgrades and troubleshooting. Applies desktop updates, and configuration modifications
Conducts problem identification and resolution with a focus on help desk ticket resolution
Develops desktop strategies and configuration alternatives to best meet customer needs
Architects, create, deploy and maintain standard workstation images for desktops and laptops
Architects and implements patch distribution management (desktop)
Ensures workstation operation system has the latest security updates (Microsoft and non-Microsoft products), service packs, and manages BIOS & driver maintenance
Understanding Active Directory group policies and maintaining application groups
Proven experience in desktop methodologies and best practices
Ability to interact with customers on the telephone and in person
Provides ongoing hardware and software support for all technologies
Addresses help desk tickets efficiently and in a timely manner
Troubleshoots and resolves technology failures, documenting required changes
Responsible for managing multiple priorities including tickets, projects and other assigned tasks
Keeps current with technology trends and changes related to position
Qualification
Required
Experience providing computer and network support
Exceptional written and oral communication skills
Must possess extensive troubleshooting skills
Ability to work well in a demanding and fast-paced environment
Excellent interpersonal skills for both internal and external communications
Must be able to successfully pass criminal background checks
Preferred
Associate degree in technically related field preferred
PC Security Administration/Update experience
Active Directory experience
Mobile device experience
Microsoft and IOS experience
Company
Questeq
Questeq is an information technology company offering educational technology management services.
Founded in 1983
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jeffrey Main
CEO
Jason King
Chief Operating Officer
Company data provided by crunchbase