Insight · 10 hours ago
Help Desk Representative
Chandler, AZ
Full-time
Onsite
Entry Level
$17.50/hr - $22/hr
1+ years expInsight is a Fortune 500 Solutions Integrator that focuses on technology and people-first solutions. The Service Desk Representative will provide support for desktop hardware, software, and telecommunications, responding to customer inquiries and resolving technical issues in a timely manner.
Cloud ComputingCyber SecuritySoftwareInformation TechnologyConsumer SoftwareNetwork Security
Responsibilities
Effectively manage issues through multiple forms of inbound requests including in person, queue calls (phone), e-mails, Chat, web forms, or client tracking/ticketing databases
Provide Tier 1 and Tier 2 support for end-users in a Citrix VDI environment, including troubleshooting login issues, session performance, and application access
Resolve technical issues related to Zoom, Exchange, mail flow, and the broader Microsoft 365 suite (Outlook, Teams, OneDrive, etc.)
Document incidents, service requests, and resolutions in the ITSM platform
Respond to all Customer requests in timely and professional manner
Instruct end users in the appropriate use of equipment, software, and/or reference materials
Assist with all aspects of technical support, including on-site visits as needed
Data entry (management of data) -accurately prioritize, categorize, track and log calls, tickets, chats, etc. following client or internal tracking protocols
Qualification
Required
1-2+ years of experience in a service desk or IT support role
Hands-on experience with Citrix VDI, Exchange Online, Zoom, and Microsoft 365
Two-year Associate Degree (field related) or equivalent experience required
Must have a minimum of one year helpdesk experience in a corporate environment
Must have a comprehensive knowledge of computer hardware/software concepts
Extensive working knowledge of hardware/software concepts, including Microsoft products and network/account management tools
Must be able to diagnose and resolve moderately complex system hardware, software, network, and operator issues
Preferred
2 years of helpdesk experience in a corporate environment
Experience in a financial services environment
Benefits
Full benefits
Company
Insight
Insight dedicated to making the impossible possible combining cutting-edge technology.
10001+ employees
H1B Sponsorship
Insight has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Tim Crown
Co-Founder/Chairman of the Board
Veli-Matti Vanamo
Chief Technology Officer, APAC
Recent News
2025-11-14
MarketScreener
2025-05-01
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