IGEN · 16 hours ago
Implementation Onboarding Specialist II (IGEN)
Appleton, WI
Full-time
Hybrid
Entry, Mid Level
2+ years expIGEN, a division of U.S. Venture, is a fast-growing technology company seeking to expand their onboarding team. The Onboarding Specialist will assist external clients in the onboarding of technical systems, software, hardware, or solutions while ensuring an outstanding client experience.
Enterprise SoftwareLegalSoftwareProperty & Casualty InsuranceComplianceRisk Management
No H1B
Responsibilities
Defines and manages the scope of the project lifespan
Automates client’s tax compliance processes using ComplyIQ software and SQL
Utilize and design ComplyIQ workflows to increase speed, accuracy, and scalability of client’s business
Integrates large structured and unstructured datasets into SQL Server
Develops data structures to collect, organize, cleanse, and standardize data
Solutions complex data integrity issues in heavily regulated industries
Routinely interfaces with IGEN clients and internal teams to solution complex problems
Provides training, analysis, and documentation to IGEN clients
Provides post-production support to IGEN clients
Builds and maintains client relationships by providing outstanding client experience
May be involved in pre-sale demonstrations, proof of concepts, or scoping of onboarding projects
Accountable for accurate tracking and reporting billable project hours
Qualification
Required
2+ years of customer onboarding or related customer support experience
Prior experience working with SQL, including experience with queries, stored procedures, joins and functions
Excellent written and verbal skills to communicate with internal teams and external clients
Ability to concisely communicates complicated IT concepts to non-technical end-users
Ability to provide efficient, timely, dependable, and courteous service to customers
Ability to comprehend and analyze data and documents
Strong organizational and analytical skills
Strong work ethic and capability to thrive alone and in a team environment
Ability to troubleshoot and resolve issues independently with little supervision
Innate willingness to learn
Able to apply technical expertise and experience to current processes and develop new ones
Able to work on multiple different projects at a time
Preferred
Associates or Bachelor's degree in IT or relevant technical field preferred
Company
IGEN
IGenFuels provides a excise tax compliance software platform.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$1.5M2014-05-07Series Unknown· $1.5M
Recent News
2025-11-14
Company data provided by crunchbase