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The GelBottle Inc · 5 hours ago

Customer Support Representative (Florida)

Portland, OR

Full-time

Onsite

New Grad, Entry Level

The GelBottle Inc. is on an exciting growth journey, and they are seeking a Customer Support Representative to be part of their vibrant, founder-led company. The role involves delivering exceptional customer care via phone, email, and social media, managing customer inquiries, and collaborating with various teams to ensure a smooth customer journey.

BeautyE-CommerceWellnessCosmeticsPersonal Health

Responsibilities

Deliver prompt, friendly, and professional support across phone, email, and social channels, ensuring customers feel valued and informed

Provide accurate guidance on orders, product details, and application best practice, resolving queries with confidence and care

Manage order and account requests, including tracking, returns, and shipping updates, escalating complex issues when needed

Engage with customers on the US TGB Facebook community, responding in line with brand tone and sharing helpful updates and insights

Collaborate closely with CX, Operations, Sales, Product, and Marketing teams to ensure a smooth, consistent customer journey

Capture customer feedback, identify recurring themes, and contribute ideas that drive continuous improvement across service and process

Maintain clear and detailed records of customer interactions to support accurate reporting and follow‑up

Qualification

Customer support experienceCommunication skillsOrder management systemsOrganizational skillsInterest in beauty industrySocial media engagementTeam collaborationProblem-solving mindset

Required

Experience in a customer support role within a fast‑paced, people‑first environment

Knowledge of, or genuine interest in, the cosmetics, beauty, or professional nail industry

Confident written and verbal communication, with the ability to tailor your tone across different channels and customer needs

Strong organisational skills with the ability to juggle multiple enquiries while keeping accuracy and detail at the forefront

Comfortable using order management systems and digital tools; experience with social channels (especially Facebook) is a bonus

A proactive, solution‑focused mindset and a genuine passion for delivering consistently exceptional customer experiences

A collaborative approach, enjoying teamwork and contributing ideas that support continuous improvement across the wider team

Benefits

Medical

Dental

Vision

Paid Time Off (PTO)

401(K) Retirement

Company

The GelBottle Inc

The GelBottle Inc, female-founded in 2015 by Daisy Kalnina, has taken the nail and beauty world by storm.

Founded in 2015

Brighton, South Australia, AUS

51-200 employees

https://www.thegelbottle.com

Funding

Current Stage

Growth Stage

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