Super Micro Computer Spain, S.L. · 6 hours ago
Sr. Technical Support Associate
Jersey City, NJ
Full-time
Onsite
Senior Level, Lead/Staff
$70K/yr - $148K/yr
8+ years expSupermicro is a Top Tier provider of advanced server, storage, and networking solutions for various sectors. The role involves supporting the Global Service Installation Team, providing technical support for hardware and software functionalities, and performing equipment installations in data center environments.
Big DataHardwareSoftwareInternet of ThingsData StorageNetwork Hardware
Responsibilities
Knowledge of rack elevations / cable mapping for the installation for customer solution projects
Assist / support the deployment of server, storage, and networking equipment
Perform physical installation, rack and stack, cabling, and networking of data center hardware
Coordinate with the engineering team to ensure seamless integration of hardware solutions
Collaborate with the engineering team to ensure proper hardware deployment according to specifications
Conduct quality checks and test system functionality post-installation
Provide frontline technical support to end-users via phone, email, and ticketing system
Diagnose and troubleshoot hardware, software, and network-related issues
Escalate complex problems to higher-level support teams when necessary
Be willing to travel up to 50% of the time to customer installations or troubleshooting customer issues at customers data centers by air or ground transportation
Qualification
Required
8 years of experience in servicing complex X86 systems and components
Bachelor's degree in Computer Science, Computer Engineering, and Electrical Engineering
Or an Associate's degree in Electrical / Electronic Engineering, or equivalent discipline, plus equivalent years of relevant experience, preferably in the servicing of X86 systems and components
Minimum 2 years of experience with Customer Support
Demonstrated hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues
Ability to solve problems and make decisions as necessary
Ability to work in a challenging, dynamic, and fast-paced environment. Must be solution-oriented, a team player with the ability to identify and escalate issues in a timely manner, and be proactive in driving solutions
Working knowledge of MS Suites with emphasis of Excel, PowerPoint & Project
Candidate must have an ability to participate in multiple cross-functional projects concurrently in a rapidly changing environment, within established timelines and have a demonstrated ability to learn and embrace new and changing technologies
Emphasize on break / fix and onsite Customer Service
Experience in communicating with internal and external customers to explain total solutions
Hands-on experience with Enterprise grade server hardware
Must be punctual and detail oriented
Strong written and verbal communication skills, project management skills, solid time management skills
The candidate needs to have strong technical communication skills to lead investigations with engineers of multiple disciplines
Must have valid license and reliable automobile
Preferred
Preferred certification in Windows, Linux and network protocols
Benefits
Comprehensive benefits package
Participation in bonus and equity award programs
Company
Super Micro Computer Spain, S.L.
Super Micro Computer Inc., fundada en 1993 en California, USA, fabricante líder en placas base, chasis y servidores de altas prestaciones.
11-50 employees
Funding
Current Stage
Early StageRecent News
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