Crisis Prevention Institute · 1 day ago
Technology Ops System Administrator
Milwaukee, WI
Full-time
Hybrid
Mid, Senior Level
$72K/yr - $80K/yr
2+ years expCrisis Prevention Institute Inc. (CPI) is the worldwide leader in evidence-based de-escalation and crisis prevention training and dementia care services. The Technology Ops - System Administrator is responsible for ensuring the reliability, security, and stable operation of CPI’s systems and serves as a senior-level point of escalation within the Service Desk team.
Non ProfitEducationConsultingHealthcareProfessional ServicesAssociationHealth CareTraining
Responsibilities
Lead endpoint management modernization, driving continuous improvement of Microsoft Intune and owning the migration from SCCM, including Autopilot and White Glove deployments with ongoing Intune ownership and support
Act as the top-tier escalation authority for the Service Desk, delivering expert troubleshooting across cybersecurity, networking, operating systems, enterprise applications, and M365/SharePoint services
Own and optimize critical enterprise systems, ensuring compliance and reliability by proactively resolving systemic issues, applying automation and best practices, and maintaining clear, consistent technical documentation
Own incident and problem management within an ITIL framework, troubleshooting and resolving cybersecurity, networking, systems and end-user issues while analyzing trends to eliminate root causes
Support change management efforts, ensuring smooth, low-impact deployment of system updates, patches, and upgrades
Provide frontline and escalated technical support to internal and external users, ensuring timely resolution of complex issues, focusing on end-user experience and support
Drive knowledge sharing and user enablement by maintaining FAQs and knowledge base (KB) content and delivering advanced training during onboarding and as needed
Mentor and elevate the Service Desk team, providing escalation support, coaching, and training while contributing to performance metrics and KPIs
Partner with technology leadership on process improvement and strategic initiatives, improving workflows, driving efficiency, and supporting cross-functional projects aligned to business goals
Identify and implement opportunities for processing automation and efficiency improvements within the Service Desk function
Participate in continuous improvement initiatives to enhance the effectiveness of Technology Services
Perform other position-related duties as assigned or needed, including (at times) assisting in technology desk moves, audio/visual, and white-glove support
Qualification
Required
Two years or more of experience in a Systems Administration or related Information Technology field
Two years or more of experience working as a Windows system, MAC, and End-User Systems (M365 and SharePoint), supporting an enterprise network with business-critical applications
Experience working with Microsoft Intune for endpoint and mobile device management, including SCCM migration, Autopilot, and White Glove end-user support
Experience working with a broad range of technologies, including Windows server and desktop OS, ServiceNow ITSM, cybersecurity products including email hygiene and anti-malware products, Active Directory, VMware or other virtualization technologies, Azure or other cloud technologies, LAN/WAN/Wireless networking technologies, remote access VPN and VDI, and Microsoft Office 365 & SharePoint, Role Based Access, Conditional Access, Audio/Visual support, Badge Access administration
Experience running technology-based projects
Experience in troubleshooting hardware, networking, and software-related issues, and providing top-tier end-user systems support
Knowledge of scripting languages (e.g., PowerShell)
Knowledge and understanding of ITIL principles
Attention to detail & strong troubleshooting skills
Ability to analyze and resolve issues by leveraging various industry-standard monitoring and reporting tools
Ability to effectively obtain, share, analyze, and convey information
Ability to collaborate with peers, managers, and external customers
Ability to actively learn and grow skillsets in key technology areas, including operating systems, end-user systems, security applications, and networking technologies
Excellent interpersonal communication and organizational skills to work with clients and manage critical issues
Outstanding oral and written technical and non-technical communication skills, including the ability to interact with varying business and technology groups
Benefits
Annual company performance bonus
Comprehensive benefits package
401k
PTO
Health & Wellness Days
Paid Volunteer Time Off
Continuing education and training
Hybrid work schedule
Paid Parental Leave
Company
Crisis Prevention Institute
Crisis Prevention Institute provides training and consulting in behavior management and dementia care for human service professionals.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$435MKey Investors
Millpond Equity Partners
2024-04-22Debt Financing· $435M
2019-10-15Acquired
2011-11-01Private Equity
Leadership Team
Andee Harris
Chief Executive Officer
Megan Sprangers
Vice President of Product & Design
Recent News
Canada NewsWire
2025-12-02
Company data provided by crunchbase