CAIPA MSO · 3 weeks ago
House Call Program Manager -- hybrid
New York, NY
Full-time
Hybrid
Mid, Senior Level
$62K/yr - $85K/yr
3+ years expCAIPA MSO is dedicated to enhancing the health and wellness of Asian Americans in the greater New York area. The House Call Program Manager will lead the home-based primary care program, focusing on operational management, team leadership, and strategic planning.
HealthcareHospitalHealth CareHome Health CareMedical
Responsibilities
Oversee daily operations of the house call program to ensure administrative excellence
Develop and implement strategies to enhance patient experience and satisfaction
Monitor program performance metrics and identify opportunities for improvement
Manage and develop a high-performing team of administrative staff, fostering a collaborative work environment
Assist in the onboarding process and interviews for new hires
Provide ongoing coaching and professional support to team members
Support scheduling staff in optimizing scheduling and routing to maximize clinician productivity
Manage inventory of medical supplies, field equipment, and vendor contracts to ensure clinicians are fully equipped
Ensure compliance with relevant regulations and standards including clinical licensure, certifications (CPR/BLS), HIPAA, etc
Serve as the 'Super User' for a patient communication platform, managing device deployment, inventory, and technical troubleshooting
Support Health Coaches by using tablet data and alerts to prioritize outreach and escalate clinical concerns
Leverage technology to enhance virtual care coordination and remote patient engagement
Oversee insurance verification, co-payment collection, and daily financial reconciliation
Collaborate with RCM team to ensure accurate charge capture and minimize claim denials
Maintain open and effective communication with patients, clinicians, staff, and external stakeholders
Support local outreach and partnership activities by coordinating logistics and serving as the primary contact for meetings and presentations
Collaborate across departments to ensure seamless organizational operations
Qualification
Required
Possesses an entrepreneurial mindset and thrives in building processes from the ground up while navigating the ambiguity of a start-up environment
Minimum of 3 years of experience in healthcare management or operations
High digital literacy with the ability to troubleshoot hardware/software
Proficiency in eClinicalWorks (eCW) or similar EMRs is a plus
Preferred
Bachelor's degree in healthcare administration or related field preferred
Bilingual in Chinese preferred
Benefits
Comprehensive medical, dental, and vision insurance
401k with a 6% employer match
Company
CAIPA MSO
CAIPA MSO is a physician organization that provides valuable inputs in the managed care decision-making process.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$5.1M2018-07-20Seed· $5.1M
Leadership Team
Sam Pang
Chief Technology Officer
Recent News
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