Citi · 6 hours ago
Applications Support Technical Lead Analyst
Irving, TX
Full-time
Hybrid
Senior Level, Lead/Staff
$157K/yr - $180K/yr
8+ years expCitibank, N.A. is seeking an Applications Support Technical Lead Analyst for its Irving, Texas location. The role involves providing technical support for applications, managing critical issues, and leading initiatives to improve application efficiency and stability.
FinanceBankingFinancial Services
Responsibilities
Provide technical support for applications
Meet with business stakeholders to evaluate the operational processes and suggest necessary changes for enhanced application performance and stability
Deliver controlled resolution of incidents by prioritizing criticalities, escalating to relevant groups, conducting root cause analysis and providing key solutions, and following-through to resolution of the problem
Manage critical issues with the applications by communicating complex technical information effectively with regional and global partners
Drive multiple initiatives to improve efficiency and stability of the applications
Lead the end-to-end platform standardization programs implemented globally and provide production support services
Improve service levels provided to end users by strengthening operational efficiencies, incident and problem management processes, and knowledge sharing practices
Implement applications on-boarding guidelines and standards, and ensure technical processes adhere to them
Qualification
Required
Requires a Bachelor's degree, or foreign equivalent, in Electronic Engineering, Information Technology, or related field
8 years of progressive, post-baccalaureate experience as a Systems Analyst, Technology Architect, Technology Consultant, Principal Consultant, Technical Associate, or related position involving technical support and incident management for a global financial services institution
8 years of experience must include: Domain knowledge of commercial card business operations
Level 2 and 3 production support including implementation of continuous automated monitoring systems, issue investigation, prioritization and escalation, code and data analyses, and impact assessment
Unix, Java, J2EE, Windows, Oracle WebLogic
Oracle Database, Eclipse, SQL Developer, Autosys
Data storage, retrieval and manipulation for system capability and requirements analysis
Systems operation monitoring and performance tuning
Software system testing and validation procedure, programming and documentation processes development
Back-end batch processing for data feed and maintenance
Benefits
Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Company
Citi
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
10001+ employees
H1B Sponsorship
Citi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1386)
2024 (849)
2023 (1375)
2022 (1117)
2021 (876)
2020 (901)
Funding
Current Stage
Late StageLeadership Team
James Monahan
Managing Director / Global Head of Asset Servicing
Naveed Sultan
Managing Director, Chairman, Institutional Clients Group
Recent News
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