LogRocket · 8 hours ago
Digital Customer Success Manager
Boston or NYC
Full-time
Hybrid
Entry Level
$70K/yr - $100K/yr
1+ years expLogRocket is a company focused on enhancing user experiences on the web by providing visibility into customer interactions with web applications. The Digital Customer Success Manager will own customer relationships, ensuring successful onboarding, adoption, and retention while consulting with clients to confirm value delivery and achieve revenue growth.
Cyber SecurityBig DataSoftwareInformation TechnologyAnalyticsNetwork Security
Responsibilities
Own the relationship, adoption, and success for a book of customers at-scale, from onboarding through to renewal
Consult with customers to understand their business, product, and application goals and confirm value delivery/ROI
Be responsible for successfully onboarding new customers focused on their time to value for their priorities, projects and use cases
Be responsible for being multi-threaded across teams and executives, executed through regular emails, monthly health-checks, QBRs and Executive Business Reviews
Proactively monitor and take action to ensure broad team feature usage, positive health scores, and demonstrated value to achieve high retention rates and strong customer revenue growth
Be the bridge and liaison between customer, product, and support to ensure customer tickets and feature requests are managed, communicated, and closed out appropriately
Proactively manage retention, an upsell pipeline, and forecasts to exceed quarterly goals
Keep internal CRM platforms up to date to ensure visibility across internal stakeholders
Qualification
Required
1+ years experience in Sales or Sales Development, or Customer Success experience
Ability to manage and maintain a high volume of customers
You are a subject matter expert and expert in demonstrating, training, and helping clients get value from your solution
Proactively act as an advisor to customers to ensure they're adopting, leveraging, and getting value from your solution through multiple champions across teams
Experience partnering with Account Executives to expand relationships across teams and applications that grow revenue and expand executive relationships
You have a strong track record of consistently achieving over goal
A self-learner and self-starter, able to become a product expert and customer advocate by leading product and use case specific trainings
A strong communicator with excellent attention to detail
Interested in getting a foot into the CS world with growth opportunities
Love for start-ups is a must!
Benefits
Extensive health, dental, vision benefits, 401k and commuter benefits
Open vacation policy - we all work hard and take time for ourselves when we need it, no strings attached
Three months of fully-paid parental leave to any employee welcoming a child into their home
401k and commuter benefits
Generous stock options - we all get to own a piece of what we’re building
Regular team outings and activities (from boat rides to paintball, we’ll try anything!)
Flexible working hours and location
Monthly employee gifts
For those in the office, catered lunches throughout the week and a fully stocked kitchen with all your favorite snacks (healthy & non-healthy)
Company
LogRocket
LogRocket is a frontend monitoring and product analytics platform that enables developers to capture granular experience data.
501-1000 employees
H1B Sponsorship
LogRocket has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2022 (2)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$55MKey Investors
Battery Ventures,Delta-v CapitalBattery VenturesMatrix
2022-06-21Series C· $25M
2019-11-07Series B· $15M
2019-03-21Series A· $11M
Leadership Team
Matthew Arbesfeld
CEO and Co-Founder
Ben Edelstein
Co-Founder
Recent News
2025-02-07
2025-02-07
2025-02-07
Company data provided by crunchbase