NavVis · 6 hours ago
Level 2 Technical Support Engineer - Software and Applications
Denver, CO
Full-time
Hybrid
New Grad, Entry LevelNavVis, one of Germany's hottest startups, is actively seeking a dynamic and driven Level 2 Technical Support Engineer to join their growing US teams. This role will be a critical part of the Customer Experience Team, serving as the first point of contact for customers and partners worldwide, and focusing on troubleshooting and enhancing customer support processes.
SoftwareInformation TechnologyIndoor PositioningLocation Based ServicesNavigation
Responsibilities
You will be the first point of contact for our customers on multiple channels (phone, email, etc.)
You will be an expert in the use of our products and educate our customers on best practices
You will solve known and common issues by using workarounds and fixes described in our internal knowledge base
You will participate in the on-duty support role, which will help you improve the efficiency of the support team and enhance your leadership skills
You will take part in the team's and company's OKRs
You will identify severe or high priority issues and efficiently coordinate with specialists
You will strengthen your team's knowledge by creating new technical articles internally and for our partners
You will get to actively shape and redefine our team's Support processes to scale with our growing customer base
Qualification
Required
A bachelor's degree in computer science, civil engineering, electrical engineering or similar
Previous experience in Customer Support, no matter if from an internship, a working-student position or your full-time professional career
Remarkable time-management skills and reaction time to juggle a variety of tasks and projects without lowering the bar on quality
A client-first mindset and drive to go the extra mile
Fantastic communication and listening skills
Strong ability to understand technical details within one or more of these areas: Surveying and scanning industry experience, Point cloud data, image processing or SLAM algorithms
Work authorization for the US
Benefits
15 days of vacation and 11 public holidays
Flexible working hours and a hybrid work setup
A competitive compensation package that values the skills and experience you bring
A competitive health/ vision/ dental insurance
Up to $4500 USD employee referral bonus
401k matching up to 4%
Company
NavVis
NavVis enables service providers and enterprises to capture and share the built environment as photorealistic digital twins.
Founded in 2013
201-500 employees
H1B Sponsorship
NavVis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (6)
2023 (6)
2022 (5)
2021 (2)
Funding
Current Stage
Growth StageTotal Funding
$96.43MKey Investors
Cipio PartnersSAP.iOEuropean Investment Bank
2021-12-07Series Unknown· $28.18M
2021-05-05Non Equity Assistance
2020-07-08Debt Financing· $22.68M
Leadership Team
Felix Reinshagen
Co-Founder & CEO
Georg Schroth
Co-Founder / Managing Director
Recent News
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2026-01-16
2025-11-29
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2025-09-26
Company data provided by crunchbase