Parloa · 8 hours ago
Technical Support Engineer
United States
Full-time
Remote
Entry, Mid Level
$50K/yr - $80K/yr
2+ years expParloa is a rapidly growing startup in the field of Generative AI and customer service, seeking a Technical Support Engineer to enhance customer experiences. In this role, you will be responsible for resolving technical issues, educating users on the Parloa platform, and collaborating with various teams to improve customer support processes.
Artificial Intelligence (AI)SaaSSoftwareChatbotGenerative AI
Responsibilities
Analyze and promptly respond to customer queries related to the Parloa platform
Develop deep expertise in our systems and evolve into an “Agent Builder”
Collaborate closely with cross-functional teams, including Customer Success, Product, and Engineering, as well as external partners
Take ownership of technical issues, drive them to resolution, and know when to involve senior engineers or product owners
Proactively suggest improvements to elevate the overall customer experience
Contribute to shaping and improving customer support processes within Parloa
Help create and maintain runbooks, documentation, and best practices
Collect structured feedback from customers and share insights with Product and Engineering
Qualification
Required
2–4 years of experience in a customer-facing technical support or similar role, ideally in the tech or SaaS environment
Strong collaboration skills and a supportive mindset toward teammates
Proven ability to troubleshoot technical problems, identify root causes, and communicate solutions clearly
Ability to thrive in a fast-paced and sometimes ambiguous environment, with a willingness to learn quickly and adapt to product changes
Experience with ticketing and CRM tools
Excellent communication skills in both written and spoken form, with the ability to tailor your message to technical and non-technical audiences
Basic working knowledge of APIs, using logs, and debugging tools
Preferred
Basic understanding of JavaScript and/or TypeScript
Benefits
Attractive compensation package with equity.
Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
Flexible working hours, Unlimited PTO and travel opportunities.
Regular team events, game nights, and other social activities.
A beautiful office with flair in the heart of NYC with all the conveniences, such as social area, snacks, and drinks.
Company
Parloa
Parloa is an AI agent management platform that supports contact centers in automating and enhancing customer interactions.
201-500 employees
H1B Sponsorship
Parloa has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageTotal Funding
$561.98MKey Investors
General CatalystAltimeter Capital,Durable Capital Partners,General CatalystAltimeter Capital
2026-01-15Series D· $350M
2025-05-06Series C· $120M
2024-04-24Series B· $66.02M
Leadership Team
Malte Kosub
CEO & Co-Founder
Alexander Matthey
CTO
Recent News
Tech Startups - Tech News, Tech Trends & Startup Funding
2026-02-12
Tech Startups - Tech News, Tech Trends & Startup Funding
2026-02-12
2026-01-22
Company data provided by crunchbase