Parker's Kitchen · 15 hours ago
Call Center Operations Supervisor - Evening Shift 4pm-12am Mon-Friday Rotating On-call Weekends
Indianapolis, IN
Full-time
Onsite
Mid Level
$26/hr - $28/hrParker Technology is seeking a Call Center Operations Supervisor for the evening shift. This role involves managing daily operations in the Call Center, ensuring effective communication, and supporting a positive work environment.
RetailCustomer ServiceE-CommerceShopping
Responsibilities
Manage the daily operations in the Call Center for your assigned shift
Queue management
Work with facility contacts as issues are handled in the call center
Help encourage communication and actions that support a professional and positive environment in the Call Center
Identify behaviors that have a negative impact on the environment and work with the Call Center Manger to address them appropriately
Complete daily shift updates via Teams chat
Work holiday hours as needed through a rotating calendar
Ensure the CSRs have the tools and information they need to complete their job to the high standards that Parker expects
Participate in the yearly reviews for the CSRs
Complete any action forms needed for each CSR
Other duties as assigned by your Manager
Qualification
Required
Manage the daily operations in the Call Center for your assigned shift
Queue management
Work with facility contacts as issues are handled in the call center
Help encourage communication and actions that support a professional and positive environment in the Call Center
Identify behaviors that have a negative impact on the environment and work with the Call Center Manager to address them appropriately
Complete daily shift updates via Teams chat
Work holiday hours as needed through a rotating calendar
Ensure the CSRs have the tools and information they need to complete their job to the high standards that Parker expects
Participate in the yearly reviews for the CSRs
Complete any action forms needed for each CSR
Other duties as assigned by your Manager
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Parker's Kitchen
At Parker’s, we believe our company is only as successful as our team.
Founded in 1976
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Brandon Hofmann
Chief Executive Officer at Parker's kitchen
John Rudolfs
Chief Executive Officer
Recent News
2025-10-06
2025-03-05
Globe Newswire
2024-10-23
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