University of Central Florida · 2 hours ago
IWMS Software Systems Engineer II
Greater Orlando
Full-time
Onsite
Entry, Mid Level
$65K/yr - $89K/yr
2+ years expThe University of Central Florida is dedicated to fostering a conducive educational environment and is seeking an IWMS Software Systems Engineer II. This role is responsible for sustaining and enhancing the university’s Integrated Workplace Management System (IWMS) while serving as a liaison between end users and technical teams to ensure a positive user experience.
EducationTrainingUniversities
No H1B
U.S. Citizen Only
Responsibilities
Serve as a primary point of contact for end users; address inquiries, troubleshoot system issues, and communicate system updates and enhancements
Gather and analyze customer feedback to recommend improvements that align with organizational goals
Support end‑user training initiatives, including the development and delivery of training materials, “How‑To” guides, SOPs, and user manuals
Assist customers in understanding process flows involving work prioritization, billing expectations, employee actions, and service standards
Perform daily IWMS updates across all database instances, including maintaining setup tables and activating/deactivating user accounts and profiles
Ensure data integrity and consistency across work management, asset management, space and occupancy management, construction projects, lease management, and financial/business operations modules
Respond to daily system inquiries to provide guidance and support to users
Support workflow enhancements in collaboration with the Database/Application Manager and team leaders; troubleshoot issues and recommend solutions
Review reports for accuracy and process alignment; make recommendations for improvements to leadership
Develop and manage reports using tools such as BIRT, Power BI, SQL queries, REST API, JSON, JavaScript, and other data‑analysis platforms
Participate in customer‑driven report design meetings and manage feedback cycles for data requests
Perform system testing for software upgrades, workflow changes, new modules, and other IWMS enhancements
Maintain detailed testing documentation, logs, and reports
Provide findings along with recommended solutions to identify and mitigate potential issues
Qualification
Required
Bachelor's degree and 2 years of relevant experience; or High School Diploma (or equivalent) and 6 years of relevant work experience in lieu of degree or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6)
Preferred
Prior experience with Integrated Workplace Management Systems (IWMS) or Computerized Maintenance Management System (CMMS) such as AiM (AssetWorks), Planon, Archibus, TRIRIGA, EAM (SAP), FAMIS (Accruent), Nuvolo (ServiceNow) or similar platforms
Demonstrated proficiency with data analysis and reporting tools including BIRT, Power BI, SQL, REST APIs, JSON, and JavaScript
Familiarity with facilities operations domains such as service orders, work requests, asset management, project management, space and occupancy, or lease administration
Strong analytical, problem-solving, and critical thinking abilities, with the ability to make recommendations for process improvements
Excellent customer service skills with experience serving as a liaison between end users and technical teams
Demonstrated ability to create user documentation such as SOPs, training guides, and process workflows
Experience developing, maintaining, and troubleshooting database driven applications or workflow-based systems
Strong understanding of data governance, system configuration, and data integrity practices
Experience conducting system testing, documenting findings, and communicating technical issues to both technical and nontechnical audiences
Three or more years of experience supporting enterprise systems, preferably within higher education, facilities management, or large organizational environments
Bachelor's degree in Information Technology, Computer Science, Engineering, Data Analytics, or a related field
Benefits
Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
Paid time off, including annual and sick time off and paid holidays
Retirement savings options
Employee discounts, including tickets to many Orlando attractions
Education assistance
And more…For more benefits information, view the UCF Employee Benefits Guide.
Company
University of Central Florida
University of Central Florida is an American public research university in Orlando, Forida.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$5.08MKey Investors
The Duke Energy FoundationUS Department of EnergyNational Institutes of Health
2024-09-17Grant· $0.07M
2024-09-17Grant· $1.4M
2022-03-14Grant· $3.6M
Leadership Team
John Buckwalter
Provost and Executive Vice President for Academic Affairs
Issa Batarseh
Director, Florida Power Electronics Center
Recent News
2025-12-11
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