Paladin Consulting · 20 hours ago
Application Trainer (Entry/Associate level IT)
The Woodlands, TX
Contract
Onsite
Entry Level
1+ years expPaladin Consulting is seeking an Application Trainer & Support Specialist focusing on training, onboarding, and ongoing support for a fleet management software platform. The role involves delivering training sessions and providing support to users with varying levels of technical experience.
ConsultingHuman ResourcesInformation TechnologyStaffing Agency
Hiring Manager
Shelly Jones
Responsibilities
Deliver in‐person and virtual training sessions for districts, sites, fleet managers, technicians, and end users
Facilitate structured Online courses, including:
Application fundamentals
Role‐based workflows (e.g., technicians, fleet managers, drivers)
Preventive maintenance (PM) setup and usage
Inspections, work orders, inventory, and asset management
Lead training classes of up to 30 attendees with varying technical backgrounds
Develop and maintain training materials, user guides, and quick‐reference documents
Provide training on new features, enhancements, and process changes
Support during system conversions, data transitions, and post‐implementation stabilization
Serve as a dedicated post‐training application support resource users
Deliver top‐tier customer service while supporting a broad range of user experience levels
Troubleshoot basic technical issues related to:
Web‐based applications
Tablets and mobile devices
Functions, workflows, and configurations
Quickly adapt to platform updates, enhancements, and feature releases
Escalate complex issues to appropriate internal teams
Communicate clearly and professionally through verbal, written, desk‐side, and phone interactions
Work independently and as part of a collaborative team across multiple departments
Maintain exceptional organization and attention to detail when managing training schedules, support logs, and rollout activities
Remain flexible and adaptable in a dynamic, fast‐paced training and support environment
Partner closely with Operations, IT, Fleet teams, and leadership to ensure training alignment and process consistency
Qualification
Required
1+ year experience in a corporate office environment in a training, customer service, software support or related role
Excellent verbal, written, and interpersonal communication skills
Proven ability to conduct training both virtually and in person
Strong organizational skills and attention to detail
Ability to troubleshoot basic application, device, and connectivity issues
Comfort learning and supporting software platforms
Ability to quickly learn and teach new features, workflows, and system changes
Ability to work independently while contributing to a collaborative, high‐performing team
Willingness and ability to travel as required
Company
Paladin Consulting
Paladin Consulting is a staffing and recruiting company that provides it and engineering consulting services.
1001-5000 employees
H1B Sponsorship
Paladin Consulting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (1)
Funding
Current Stage
Late StageCompany data provided by crunchbase