Ricoh USA, Inc. · 1 day ago
SME, Workflow Services
United States
Full-time
Remote
Mid, Senior Level
$78K/yr - $83K/yr
3+ years expRicoh USA, Inc. is an integrated solutions provider that connects people and technology to empower digital workplaces. The SME, Workflow Services role is responsible for understanding client environments, identifying business needs, and recommending effective workflow and technology solutions to achieve desired business outcomes.
ConsultingInformation TechnologyDocument Preparation
Responsibilities
Work closely with the sales team and leverage the RISE Methodology to facilitate services opportunities within assigned accounts
Identify customers’ business challenges that can be addressed through Ricoh technologies and solutions
Analyze and document customer technical requirements and design appropriate solutions
Design workflow and technology solutions to be deployed within client environments
Maximize project profitability on assigned solution engagements
Provide pre‑sales support including customized technical demonstrations as needed
Demonstrate strong business acumen and presentation skills to position Ricoh as a strategic business partner
Develop solution designs and accurate labor estimates required for implementation
Provide input to sales teams on Statements of Work (SOW) for proposed solutions
Interface with customer IT organizations to assess their current technology environment
Maintain technical certifications and stay current on Ricoh product and solution training
Assist in account strategy development related to Ricoh’s portfolio positioning and solution leveraging
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, Engineering, or related field preferred; or equivalent experience
Minimum 3 years of related work experience in technical sales support or industry‑related technical sales; 5 to 7 years preferred
Proficiency in MS Office Suite and Visio
Working knowledge of Ricoh and third‑party products and related environments
Proficiency in document process analysis (current state and future state)
Ability to analyze data from multiple sources to identify issues and recommend solutions
Strong technical writing, communication, and presentation skills
Ability to learn quickly and adapt (agile learner)
Working knowledge of computer operating systems, servers, and network environments
Strong interpersonal, time‑management, and organizational skills
Preferred
Relevant technical certifications preferred
Benefits
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Company
Ricoh USA, Inc.
At Ricoh, we bring people, processes, and technology together to make information work for you.
10001+ employees
H1B Sponsorship
Ricoh USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (8)
2023 (7)
2022 (16)
2021 (13)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Sourabh Jha
Principal Strategist to CEO, Strategic Planning, Analytics and Intelligence
Karen Allman
VP, Technology Portfolio and Partner Management
Recent News
2025-05-06
Company data provided by crunchbase