Midland Credit Management, an Encore Capital Group Company · 9 hours ago
CSS Phone Specialist
Troy, MI
Full-time
Onsite
Entry Level
1+ years expMidland Credit Management, an Encore Capital Group Company, is seeking a CSS Phone Specialist to handle incoming calls and address complex consumer concerns. The role requires excellent communication skills and the ability to evaluate information to provide appropriate solutions.
FinanceFinancial Services
No H1B
Responsibilities
Respond to high volume of inbound calls
Understand and process written consumer documentation as needed to resolve consumer issues
Identify and escalate issues that may be a risk to the company
Perform other duties, as assigned
Qualification
Required
Current authorization to work in the United States on a full-time basis
High School Diploma
1-2 years Customer Service and Phones experience
Excellent verbal communication skills
Effectively able to diffuse escalated situations
Ability to multi-task
Proficiency with MS Office
Preferred
Bachelor's
2+ years in Financial Services related field
Knowledge of FDCPA, FCRA or other regulatory training
Benefits
Earn a competitive salary.
Monthly incentives or annual bonus.
Paid training and development programs
MCM Academy
Comprehensive healthcare plans and options
Fitness membership reimbursements
Weight watchers
Wellness rewards Program
Up to eight hours of paid time off each year to volunteer.
Volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.
Retirement Savings
Company paid leave
New parent flex time
Child back-up care options.
Paid and floating holidays
Generous paid-time-off.
Company
Midland Credit Management, an Encore Capital Group Company
Established in 1953, Midland Credit Management, Inc.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Anne Marie B.
Senior EA to the President and CFO | Corporate Events Lead
Mike Merle
Chief Financial Officer
Recent News
Encore Capital Group, Inc.
2025-07-31
2025-03-20
Company data provided by crunchbase