BlackRock · 1 day ago
Associate, Microsoft Dynamics Support Engineer
Atlanta, GA
Full-time
Hybrid
Entry, Mid Level
$0/yr - $0/yr
3+ years expBlackRock is a leading investment management firm dedicated to helping clients achieve financial well-being. They are seeking a Microsoft Dynamics Support Engineer to provide advanced functional and technical support for Microsoft Dynamics CRM applications, focusing on issue resolution and continuous platform improvement.
FinanceReal EstateFinTechAsset ManagementCrowdfundingFinancial ServicesReal Estate Investment
Responsibilities
Act as Level 2 escalation support for Dynamics 365 incidents, service requests, and defects that cannot be resolved by Level 1 support
Provide technical support to end-users and resolve issues related to Dynamics 365
Diagnose and resolve complex functional and technical issues across Dynamics 365 Sales and Customer Service, including system errors and performance bottlenecks
Perform detailed root cause analysis, identify recurring issues, and recommend and implement corrective and preventive actions
Partner with Level 1 support to improve knowledge articles, runbooks, and triage processes
Support and maintain Dynamics configurations including entities, forms, views, dashboards, workflows, and business rules
Implement small enhancements, configuration changes, and fixes in alignment with product standards and governance
Validate changes through testing and support controlled releases to production
Support integrations between Dynamics 365 and enterprise platforms (e.g., SharePoint, Power BI, Azure, Aladdin-related platforms)
Investigate and resolve data quality, synchronization, and migration issues, working closely with the Data & Governance team and the Data Engineering team
Partner with Engineering teams when issues require deeper platform or code-level intervention
Serve as a key liaison between business users, Product Managers, and Engineering teams
Provide operational insights and feedback from support trends to inform backlog prioritization and platform improvements
Support testing, validation, and post-release monitoring for new features and enhancements
Collaborate closely with Microsoft Unified Support and Architect as needed to implement fixes
Create and maintain support documentation, troubleshooting guides, and known-issue logs
Contribute to process improvements that enhance support efficiency, stability, and user experience
Help mature support operations through improved tooling, metrics, and knowledge management
Qualification
Required
3+ years of experience in a technical support, application support, or support engineering role
Hands-on experience supporting Microsoft Dynamics 365 and/or the Power Platform in a production environment
Strong knowledge of Dynamics 365 Sales and Customer Service applications
Experience with Power Automate, Power Apps, and configuration/customization in Dynamics
Working knowledge of integrations and enterprise data flows; ability to troubleshoot issues across systems
Excellent written and verbal communication skills, with the ability to support and influence non-technical users at varying levels of seniority
Strong problem-solving mindset, positive attitude, attention to detail, and resilience in a fast-paced support environment
Proven ability to work effectively within cross-functional global teams
Preferred
Basic understanding of JavaScript, C#, or .NET is a plus, but not required (used primarily for diagnostics and collaboration with engineering)
Benefits
Annual discretionary bonus
Healthcare
Leave benefits
Retirement benefits
Strong retirement plan
Tuition reimbursement
Comprehensive healthcare
Support for working parents
Flexible Time Off (FTO)
Company
BlackRock
BlackRock is an investment company that offers its services to institutions, intermediaries, foundations, and individual investors.
10001+ employees
H1B Sponsorship
BlackRock has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (34)
2023 (8)
2022 (37)
2021 (31)
2020 (27)
Funding
Current Stage
Public CompanyTotal Funding
$6.59BKey Investors
Ariel Yehezkel
2025-06-20Post Ipo Equity· $0.02M
2025-03-27Post Ipo Debt· $1.08B
2024-07-17Post Ipo Debt· $2.5B
Leadership Team
Mike Strug
Vice President
Trevor Frazier
Vice President
Recent News
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