Planned Parenthood of Southern New England, Inc. · 13 hours ago
Manager, Clinical Staff Training
New Haven, Connecticut
Full-time
Onsite
Entry, Mid Level
$52K/yr - $87K/yr
2+ years expPlanned Parenthood of Southern New England is one of the region’s largest and most trusted providers of reproductive health care. The Health Center Training Manager oversees training for non-licensed staff across 15 health centers, leading the training team and collaborating with various departments to design and deliver effective training programs.
Hospital & Health Care
Responsibilities
Manages all functions related to training for non-licensed health center staff
Supervises and mentors a team of trainers who are committed to developing skill-based training for health center staff
Recommends and implements the professional development of Training Department staff including training design, clinical operations, and process improvement
Implements and communicates processes with operations and clinical leadership to provide feedback regarding non-licensed staff’s ability to perform job functions
Engages in all phases of the training development cycle to deliver skills-based content including in-person and virtual, with groups, and in one-on-one settings
Collaborates with EHR teams to develop EHR and related clinical documentation system trainings
Maintains a cross-agency collaboration in the development of trainings, including attending meetings, participating in work groups, and supporting the implementation of changes across the system
Maintains close relationships and communication with health center managers, clinicians, clinical operations, clinical care leadership, and Equity & Organizational Culture teams
Engaged in providing direct patient care during the training and coaching process and is compliant with all health center policies and procedures
Collaborates closely and effectively with Equity & Organizational Culture, and clinical services to provide an excellent on-boarding experience
Manages metrics to ensure training department is meeting relevant goals
Maintains working knowledge of relevant clinical services policies, protocols and procedures for center operations to process patients through their health care visits
Responsible for the development and maintenance of the database to track training including CALS for clinical and administrative staff
Assures the integrity of the health center training program by monitoring the fidelity of training programs and processes
Completes all responsibilities according to established protocols, policies and standard practices in the areas of customer service, quality assurance and regulatory compliance programs
Develops systems to assure the ongoing oversight of training, development, and compliance processes
Supports the agency’s mission and all of the sexual and reproductive health services offered including family planning services, health screenings, testing and treatment of STI’s, birth control methods, gender affirming care, and abortion services
Leads and participates in special projects and other duties as assigned
Qualification
Required
Demonstrated clinical proficiency, organizational, analytical, leadership and interpersonal communication skills required
Willingness to function as a role model, health center team member, and trainer
Must possess capacity to learn software programs required for role, access electronic communications, electronic health records, and utilize a variety of data management programs, Epic experience a plus
Skilled in program planning, project management, curriculum development, instructional design, and training and facilitation
Knowledge of medical terminology, clinical documentation, tasks, processes, and workflow
Assumes ownership of assigned projects from concept to completion with limited oversight
Experience working directly with Physicians, Advanced Practitioners, and non-licensed personnel
Data-related skills including gathering, managing, and interpreting in addition to analyzing and presenting data to support the decision-making processes both collaboratively and independently
Knowledge of healthcare operations, technologies, regulatory matters, HIPAA (Health Information Portability & Accountability Act), Meaningful Use, and CLIA (Clinical Laboratory Improvement Administration)
Demonstrates an ability to effectively work across difference
Aware of multiple group identities and their dynamics, and brings a high level of self-awareness, empathy, and humility to interpersonal interactions
Demonstrated understanding of the role that health inequities play in our society and its impact on healthcare systems and institutions
Demonstrated expertise with Windows based software, data management programs, spreadsheets and presentational software programs, EPIC experience a plus
Two or more years' experience in delivery of training programs and developing content and/or curriculum
Minimum of 2 years prior experience providing direct patient care
Bachelor's degree or equivalent experience
Benefits
Health, dental and vision insurance
Paid parental leave
Retirement savings
Tuition reimbursement
Generous paid time off
A flexible spending account
Wellness program and more
Company
Planned Parenthood of Southern New England, Inc.
The mission of Planned Parenthood of Southern New England is to protect the fundamental right of all individuals to manage their own fertility and their sexual health, and to ensure access to the services, education and information to realize that right.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Amanda Skinner
President and Chief Executive Officer
Erika Ulanecki
Chief of Staff to the President & CEO; Head of Strategic Communications
Company data provided by crunchbase