Brightspeed · 11 hours ago
Operations Analyst
Charlotte, NC
Full-time
Hybrid
Senior Level
5+ years expBrightspeed is reimagining how people connect by providing fast and reliable internet services. The Operations Analyst will support the Technician Support Center by contributing to business process development, managing escalations, and collaborating with cross-functional teams to enhance operational efficiency.
Telecom & CommunicationsInternetTelecommunicationsWireless
Responsibilities
Tracking and reporting roadblocks faced by the TSC, ensuring timely resolution
Serving as a Subject Matter Expert (SME) for programming and facility assignments to support field technicians and IBP with escalations
Communicating process changes across the TSC to ensure understanding and compliance
Collaborating with cross-functional teams to identify issues, propose solutions, and engage Process and Platform Support personnel when needed
Managing escalations into the TSC, follow through to resolution, and highlight potential fixes
Representing TSC on project calls and ensuring team awareness of upcoming changes
Partnering with reporting teams to maintain accurate and actionable TSC metrics
Qualification
Required
Bachelor's degree or equivalent experience, plus 5+ years of related experience
Strong proficiency in Office 365 (PowerPoint, Excel)
Extensive experience with programming and facility assignment for fiber and copper facilities in a telco environment
Strong analytical skills with the ability to identify performance drivers and trends
Proven ability to work effectively under tight deadlines and firm schedules
Excellent verbal and written communication skills
Familiarity with analytics tools and reporting platforms such as BOSS OM, Optius, Power BI
Preferred
Experience with process improvement methodologies
Knowledge of automation tools and scripting for operational efficiency
Prior experience supporting Technician Support Centers or similar operational environments
Ability to support cross-functional projects and influence stakeholders at multiple levels
Benefits
Competitive medical, dental, vision, and life insurance
An employee assistance program
A 401K plan with company match
A host of voluntary benefits
Company
Brightspeed
Brightspeed provides fiber and broadband services, enhancing connectivity for homes and businesses with reliable telecom solutions.
1001-5000 employees
H1B Sponsorship
Brightspeed has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2023 (15)
2022 (13)
Funding
Current Stage
Late StageTotal Funding
$6.51BKey Investors
Ohio Residential Broadband Expansion GrantN.C. Division of Broadband & Digital EquityOhio Department of Development
2025-09-15Grant· $13.8M
2025-08-15Debt Financing· $1.65B
2025-06-19Undisclosed· $575M
Leadership Team
Michel Combes
Executive Chairman of the Board and acting CEO
Amy Wulfestieg
Chief Communications Officer
Recent News
Government Technology US
2026-01-16
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-16
Company data provided by crunchbase