Gravitee · 13 hours ago
Technical Support Engineer
WeWork Office Space & Coworking, Denver, US, 80202, US
Full-time
Hybrid
Mid Level
$0/yr - $95K/yr
3+ years expGravitee is a 2025 Gartner® Magic Quadrant™ Leader, on a mission to govern the world’s intelligence. As a Technical Support Engineer, you will deliver exceptional technical support to customers, resolving issues related to the platform and enhancing documentation to improve user experience.
SaaSSoftwareInformation TechnologyDeveloper APIs
Responsibilities
Leading the investigation of multiple Support Tickets and working collaboratively to understand and resolve customer issues
Prioritising issues and giving our customers located in multiple countries the level of duty and care they need to help implement our platform in their environments
Creating knowledge articles to complete our documentation and enabling customers to better understand product use cases
Being innovative within the team and with customers to help improve processes and tools
Qualification
Required
3+ years of relevant experience in a previous hands-on Level 2 Technical Support
2+ years of experience with REST and RESTful APIs
Eager learner, ready to dig into many technical areas
Preferred
Networking/web architectures including HTTP
Containers / Cloud Platforms (Docker, Kubernetes, AWS, GCP, Azure)
Experience with Access Management products, Identity Providers, Oauth2 protocol, JSON Web Token standard
Experience with databases (ideally MongoDB or RDBMS), search engine (ElasticSearch) is a plus
Experience with trace analysis, debugging, and JVM troubleshooting is a plus
Benefits
Excellent medical coverage to keep your body and mind healthy
Pension or 401k program options for all locations
25 days holiday/vacation in addition to in-country national holidays as well
3 mental health days per year with an allowance toward a mood-boosting activity of your choice
Birthday off to celebrate your day
Learn and grow with our professional development allowance to be used to benefit your career
Quarterly outings and an annual off-sites in exciting locations!
Hybrid work culture
Ability to work for one of the fastest-growing companies and alongside some of the most talented people in the API technology sector
A meaningful, progressive, global company culture that is as fun as it is hardworking
Endless growth opportunities
Company
Gravitee
Gravitee is an API management platform that provides tools for API design, access, management, deployment, and security.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$100.97MKey Investors
Sixth StreetRiverside Acceleration CapitalAlbionVC,Oxx
2025-05-20Series C· $60M
2022-09-08Series B· $30M
2021-07-21Series A· $10.97M
Leadership Team
Nicolas Géraud
Co-Founder & Chief Customer Officer
Recent News
2026-02-04
Company data provided by crunchbase