Invivyd · 13 hours ago
End User Support Technician (Tier 1)
New Haven, CT
Full-time
Hybrid
Entry Level
$53K/yr - $69K/yr
1+ years expInvivyd is a company focused on delivering protection from serious viral infectious diseases. They are seeking an End User Support Technician to provide first-line IT support, resolve helpdesk tickets, troubleshoot hardware and software issues, and ensure efficient user operations.
BiotechnologyPharmaceuticalTherapeutics
Responsibilities
Serve as the first point of contact for all IT support requests via Freshservice
Triage, prioritize, and resolve Tier 1 tickets in a timely manner
Escalate complex issues to Tier 2 / SysAdmin when needed with proper documentation
Track work and update tickets with clear notes and resolutions
Troubleshoot laptops, desktops, and peripherals (monitors, docking stations, keyboards, printers)
Perform basic device imaging, setup, and configuration
Install and update approved software
Support both Windows and macOS devices consistently
Reset passwords and unlock accounts
Assist with MFA / SSO login issues
Add/remove users to Azure AD groups as directed
Assign or remove Microsoft 365 licenses
Use Intune for basic Windows device enrollment and policy checks
Use JAMF for basic macOS enrollment and troubleshooting
Ensure devices remain compliant with company standards
Set up new hire accounts, devices, and access
Prepare workstations and peripherals
Deliver IT orientation for new employees (how to log in, core apps, MFA)
Collect and wipe equipment from departing users
Troubleshoot Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint)
Provide basic support for commonly used business applications
Assist users with browser, VPN* (if applicable), and connectivity issues
Set up workstations and docking station configurations
Troubleshoot video conference equipment (Zoom/Teams rooms)
Ensure conference rooms and shared devices function properly
Provide white-glove support to executives and leadership
Prioritize VIP tickets and deliver prompt, professional service
Maintain confidentiality and professionalism at all times
Maintain inventory of devices, peripherals, and accessories
Assist with hardware replacement (laptops, batteries, accessories)
Follow IT policies, security best practices, and documentation standards
Qualification
Required
Bachelor's degree is required
1+ year of IT helpdesk, desktop support, or equivalent experience (preferred but not required if highly motivated)
Basic understanding of Windows and/or macOS support
Familiarity with Microsoft 365 applications
Ability to troubleshoot common technical issues independently
Strong communication and customer service skills
Ability to work onsite as needed (hybrid role, 3-4 days in office)
Preferred
Experience with Freshservice or any ticketing system preferred
Experience with Intune or JAMF preferred
Experience with Active Directory / Azure AD preferred
Experience with conference room technology (Zoom/Teams) preferred
CompTIA A+, Network+, or similar certification preferred
Prior experience in a corporate or regulated environment preferred
Benefits
Annual short-term incentive (e.g., bonus or sales incentive)
Annual long-term incentive (e.g., equity)
Company
Invivyd
Invivyd develops antibodies to transcend the limitations of the human immune system and fight against viral infections.
51-200 employees
Funding
Current Stage
Public CompanyTotal Funding
$678.5MKey Investors
Silicon Valley BankRA Capital ManagementGoogle Ventures
2025-11-17Post Ipo Equity· $125M
2025-08-20Post Ipo Equity· $57.5M
2025-04-21Post Ipo Debt· $30M
Leadership Team
William Duke
Chief Financial Officer
Kristie Kuhl
Chief Communications Officer
Recent News
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