Stone Search, LLC · 2 hours ago
Senior NOC /Network Operations Engineer- CCNP required *Perm, no consultants please
New York, United States
Full-time
Hybrid
Senior Level
5+ years expStone Search, LLC is seeking a Senior NOC /Network Operations Engineer to support multiple customer environments and act as an engineering escalation contact for multi-vendor networks. The role involves configuring and troubleshooting networking equipment, managing escalated tickets, and collaborating on network documentation and project plans.
Enterprise SoftwareInformation TechnologyBusiness Information SystemsInformation Services
No H1B
U.S. Citizen Only
Responsibilities
Configure and troubleshoot routers, switches, collaboration applications, firewalls, and wireless networks
Support existing customer installations
Perform configuration changes on the customer systems per customer requirements
Manage escalated tickets working closely with NOC and SOC engineers
Implement firewall changes for customers (Fortinet, Cisco and Palo Alto)
Notify customers of major network incidents and assist with remediation
Create change request documents utilizing company approved templates and complete customer change request forms to perform changes to network and infrastructure network
Collaborate on the completion of customer questionnaires, solution requirements documents, prepare test plans, create migration plans, build technical plans to support project plans, and ensure delivery per architecture and plans in accordance with documentation standards
Prepare and present information to the customer in written, face-to-face and over video presentation format
Perform on-site networking related activities to support the networking, collaboration, and security engineering teams
Work with project managers and customers when performing on-site and remote IT related items
Communicate network engineering configurations and items with customers
Log all time activity using ConnectWise platform
Respond to customer emails in a timely manner
Develop and update network diagrams using Visio or similar visualization tools
Assist engineering team maintain up to date documentation to customers
Meet internally with network engineering team members and project management office to update project status and support items
Continue Cybser Security education and training programs (Splunk, Cisco, Palo Alto)
This role does not have direct reports
Participate in on-call rotations for emergency support
After-hours and weekend work is required to perform changes to customer environments during non-business hours
Qualification
Required
Maintain a minimum of CCNP or equivalent level certification
5+ Years working on enterprise networks
Experience administering Cisco, Palo Alto and Fortinet infrastructure
Expert knowledge of Layer 2 standards and protocols
Expert level understanding of Layer 3 routing protocols: RIP, EIGRP, OSPF and BGP
Fundamental knowledge of designing secure network architectures
Network diagram creation and modification using Visio or similar drawing tools
Proficient using Microsoft Office 365 suite of productivity tools
Log time to appropriate projects and tasks
Excellent written and verbal communication skills
Preferred
US Citizens or GC Holders
Company
Stone Search, LLC
STONE SEARCH is a boutique Executive Search firm specializing in the placement of seasoned professionals within the internetworking/intranetworking fields of technology in both full time and consulting engagements.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase