Axon · 3 hours ago
Implementation Analyst, Enterprise
Scottsdale, Arizona, United States
Full-time
Hybrid
Mid LevelAxon is a company dedicated to protecting life through technology, and they are seeking an Implementation Analyst to join their Enterprise Professional Services team. In this role, you will support large organizations in implementing Axon's software solutions, working closely with customers to understand their needs and ensure successful adoption of the technology.
GovernmentElectronicsHardwareSoftwareGovTech
Responsibilities
Serve as a core member of the Professional Services team supporting Enterprise customer implementations across Fusus and additional Axon products
Lead discovery sessions with Enterprise customers to understand business processes, operational goals, and system considerations across multiple stakeholders
Translate customer needs into clear, structured business artifacts, including functional requirements, user stories, workflows, and process documentation
Partner with Project Managers, Solution Architects, and Product teams to support the design and delivery of multi-product solutions
Work with customers to configure Axon software solutions in alignment with business objectives and organizational needs
Evaluate solution options and trade-offs, providing practical input that supports sustainable and scalable outcomes
Design, execute, and document User Acceptance Testing to validate solutions against defined Enterprise use cases
Develop and deliver training materials and enablement sessions to support customer adoption and long-term success
Build trusted working relationships with Enterprise customers while collaborating cross-functionally within Axon to ensure alignment, transparency, and progress
Qualification
Required
Experience supporting large, complex organizations with multiple stakeholders and interconnected workflows
Demonstrated ability to take responsibility for deliverables, navigate challenges, and see work through to completion
Ability to remain calm, constructive, and effective when working through ambiguity, customer feedback, or change
Experience with discovery, requirements gathering, and translating business needs into actionable documentation
Comfortable working in software-driven environments and partnering with technical teams to understand constraints and solution options
Strong written and verbal communication skills, with the ability to explain complex concepts to both technical and non-technical audiences
Experience working cross-functionally with Product, Engineering, Sales, and Services teams
Ability to learn quickly, connect details across systems and workflows, and ask thoughtful questions
Genuine interest in Axon's mission and a desire to help customers achieve meaningful, real-world impact through technology
Benefits
Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, dental, and vision plans
Fitness programs
Emotional and mental wellness support
Learning and development programs
Snacks in the office
Company
Axon
Axon provides electronic control devices to law enforcement and corrections agencies.
Founded in 1993
1001-5000 employees
H1B Sponsorship
Axon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (7)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-03-05Post Ipo Debt· $1.75B
2018-08-07Post Ipo Equity· $246M
2001-06-07IPO
Leadership Team
Jay Reitz
SVP Software Engineering
Anthony Baldoni
VP Strategic Initiatives
Recent News
Government Technology US
2026-02-07
2026-01-09
The Motley Fool
2026-01-08
Company data provided by crunchbase