Evolv Technology · 19 hours ago
Customer Enablement Manager, West
Portland, OR
Full-time
Hybrid
Mid Level
$73K/yr - $117K/yrEvolv Technology is dedicated to making public spaces safer through innovative security technology. They are seeking a Customer Enablement Manager who will build strong relationships with customers to ensure successful onboarding, consistent adoption, and realization of value from Evolv's systems. This role involves collaborating with various teams to drive customer satisfaction and subscription renewals.
Artificial Intelligence (AI)Cyber SecurityIntrusion DetectionMachine LearningPhysical Security
Responsibilities
Become fully competent in Evolv's products, workflows, and enablement methodology
Learn the CX operating model (onboarding, enablement, training, adoption, renewal readiness, customer health)
Build relationships with Sales, Program Management, Support, Technical Sales & Solutions, Channel Operations, and Marketing to understand customer history, deployment context, and value drivers
Begin engaging with customers - supporting onboarding activities, training preparation, and early adoption
Contribute to day-to-day customer onboarding, training and value-realization activities across the install base, ensuring progress towards key outcomes
Deliver virtual and onsite training sessions covering system operation, best practices, and Evolv Academy learning paths
Begin developing baseline success plans for your accounts that focus on adoption, learning milestones, and operational excellence
Fully own your customer portfolio, including onboarding new customers, building proactive success plans, and driving adoption of learning resources such as Evolv Academy, MyEvolv Portal, and other customer platforms
Monitor customer health, usage signals, and feedback to identify risks early and mitigate them through cross-functional collaboration
Lead regular performance reviews and business value conversations using customer dashboards (visitor scans, alerts, detections, engagement metrics)
Manage a smooth renewal readiness process by ensuring strong adoption, value realization, and risk reduction
Be recognized as a strategic customer advocate with deep account relationships across accounts
Maintain an internal network of cross-functional partners you can pull in to accelerate customer outcomes
Consistently deliver measurable impact across your accounts—including improved system usage, reduced friction, higher training completion, and strong renewal rates
Operate independently while driving scalable improvements to the broader customer enablement program
Customer onboarding, and go-live activities with Program Management, TSS, and Support
Deliver structured training sessions (onsite and virtual) tailored to each customer's operational environment
Ensure customers complete the right Evolv Academy learning paths and certifications
Build and execute proactive success plans to drive consistent system usage, optimized detection performance, and operator confidence
Continuously guide customers to evolve their workflows, staffing, and operating procedures to maximize value
Promote adoption of MyEvolv, training content, and all customer enablement resources
Conduct scheduled check-ins, performance reviews, and Quarterly Business Reviews (QBRs)
Work with Red Accounts team to identify at-risk accounts and help develop get-well plans to get them in good health
Coordinate with Support, Technical Sales & Solutions and other teams to ensure escalations are handled promptly
Maintain clean, accurate CRM documentation including contacts, milestones, health scores and renewal context
Proactively identify and engage the appropriate customer stakeholder's day-to-day champions, operational owners, and economic buyers to ensure each clearly understands and is realizing the full value of their Evolv investment
Lead the enablement workstream that ensures customers achieve the outcomes required for renewal, including validating success criteria with decision-makers, reinforcing business value with champions, and ensuring all stakeholders are informed, trained, and confident in their ability to operate and sustain their systems
Minimize renewal friction by driving strong adoption, ensuring operators are well trained, and clearly demonstrating ongoing business value
Qualification
Required
Excellent relationship building skills
Passionate about customer experience
Ability to help customers onboard successfully
Ability to drive customer adoption and realize meaningful outcomes
Competence in Evolv's products, workflows, and enablement methodology
Ability to learn the CX operating model
Ability to build relationships with Sales, Program Management, Support, Technical Sales & Solutions, Channel Operations, and Marketing
Experience in customer onboarding activities
Experience in delivering training sessions
Ability to develop baseline success plans for accounts
Ability to monitor customer health and usage signals
Experience in leading performance reviews and business value conversations
Ability to manage renewal readiness process
Ability to operate independently while driving scalable improvements
Experience in delivering structured training sessions
Ability to build and execute proactive success plans
Experience in conducting scheduled check-ins and performance reviews
Ability to maintain clean and accurate CRM documentation
Experience in engaging customer stakeholders
Ability to lead enablement workstream for renewal outcomes
Flexibility for occasional nights, weekends, and holidays
Willingness to travel 25-30% of the time
Preferred
Experience in customer success or enablement roles
Familiarity with CRM systems
Experience in technical training or education
Experience in a SaaS environment
Strong analytical skills
Ability to work in a remote team environment
Benefits
Equity as part of your total compensation package
Medical, dental, and vision insurance
Health Savings Account (HSA)
A 401(k) plan (and 2% company match)
Flexible Paid Time Off (PTO)- take the time you need to recharge, with manager approval and business needs in mind
Quarterly stipend for perks and benefits that matter most to you
Tuition reimbursement to support your ongoing learning and development
Subscription to Calm
Company
Evolv Technology
Evolv Technology an AI-enabled touchless security screening system that uses digital sensors and artificial intelligence to detect threats.
Founded in 2013
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$548.32MKey Investors
MidCap FinancialSilicon Valley BankStanley Ventures
2025-07-30Post Ipo Debt· $75M
2022-12-21Post Ipo Debt· $75M
2021-12-27Convertible Note
Leadership Team
John Kedzierski
Chief Executive Officer, President, and Director
Anil Chitkara
Co-Founder, Chief Growth Officer
Recent News
2026-02-10
Company data provided by crunchbase