Pyramid Consulting, Inc · 1 day ago
Care Management Support Coordinator II
United States
Contract
Remote
New Grad, Entry Level
$22/hr - $24/hrPyramid Consulting, Inc. is a leading company in the Healthcare Industry seeking a Care Management Support Coordinator II. The role involves assisting providers and members with authorizations, supporting administrative care management activities, and serving as a point of contact to resolve issues while navigating high call volumes.
ConsultingLegalSoftwareHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency
Responsibilities
Assisting providers and members getting authorizations overturned
Supports administrative care management activities including performing outreach, answering inbound calls, and scheduling services
Serves as a point of contact to members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines
In a live call queue while navigating multiple systems scheduling peer to peer requests for our internal medical providers
All communications levels (Teams chats, emails, etc.)
Fast paced w/ high call volume; fluent process with how to get requests completed, cooperative, collaborative with leaders highly involved with processes
Qualification
Required
Call center experience
Medical Insurance experience
Customer service
Problem solving skills
Peer-to-Peer experience is required
Good customer services skills
Requires a High School diploma or GED
Preferred
High call volume experience is highly preferred
Benefits
Health insurance (medical, dental, vision)
401(k) plan
Paid sick leave (depending on work location)
Company
Pyramid Consulting, Inc
Pyramid Consulting, a global leader in workforce and technology solutions, empowers individuals and organizations to transform and thrive in the most challenging and competitive markets.
Founded in 1996
5001-10000 employees
H1B Sponsorship
Pyramid Consulting, Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (178)
2024 (112)
2023 (95)
2022 (62)
2021 (50)
2020 (117)
Funding
Current Stage
Late StageLeadership Team
Ramesh Maturu
President and Co-Founder
Manish Kaushik
Chief Financial Officer
Recent News
2025-08-18
Company data provided by crunchbase