Pacific Office Automation · 10 hours ago
On-site UC Helpdesk Technician (Entry-Level)
Beaverton, OR
Full-time
Onsite
New Grad, Entry Level
$18.25/hr - $23/hr
0+ years expPacific Office Automation is one of the largest independently owned document imaging and technology dealers in the U.S. They are seeking a motivated Entry-Level Unified Communications (UC) Helpdesk Technician to join their growing team in Beaverton, OR. This role involves supporting Hosted Voice customers, troubleshooting complex issues, and collaborating with senior technicians on installations and upgrades.
Enterprise SoftwareSoftwareInformation TechnologyCRM
Responsibilities
Support Hosted Voice customers with MACD (Moves, Adds, Changes, Deletions) requests
Troubleshoot complex issues related to software, handsets, and call quality
Maintain service best practices and assist with internal infrastructure
Use tools like Wireshark to troubleshoot SIP traffic and connectivity issues
Learn fundamentals of IP networking and routing
Respond to hardware/software failures and assist with resolving system issues
Participate in virtual deployments and data entry for new implementations
Collaborate with senior technicians and project managers on new installs and upgrades
Qualification
Required
0–2 years of experience with VoIP or Unified Communications platforms
Strong customer service and communication skills
Technical aptitude and willingness to learn
Working knowledge of Microsoft Office 365
Preferred
Associate degree preferred
Help Desk experience a plus
Benefits
Interdepartmental growth opportunities
Company reimbursed education and certification opportunities
Collaborative, team-oriented work environment
Comprehensive health benefits: medical, dental, vision, life
401(k) with company match
PTO, vacation, and sick leave
FSA plan
Company
Pacific Office Automation
Pacific Office Automation deals in office management solutions, offering state-of-the-art technology
1001-5000 employees
H1B Sponsorship
Pacific Office Automation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageLeadership Team
T
Terry Newsom
CEO
Recent News
2026-01-16
2025-09-09
Company data provided by crunchbase