SafetyWing · 16 hours ago
Claims Experience Specialist
United States
Full-time
Remote
Mid LevelSafetyWing is building a global social safety net for remote workers, offering health, insurance, and retirement products. The Claims Experience Specialist will support members throughout the claims process, ensuring clarity and fairness, while collaborating with various teams to improve workflows.
FinTechAppsProperty & Casualty InsuranceHealth InsuranceInsuranceInsurTech
Responsibilities
Navigating difficult cases - helping members through complex claims, complaints, and appeals with clarity, kindness, and honesty
Translating decisions - explaining coverage decisions in a straightforward, human way so members always understand what's happening and why
Quality assurance - reviewing claim decisions from our adjudication partners and speaking up when something doesn't look right
Member feedback loop - following up with members who leave NPS feedback and identifying patterns to share with product and customer-facing teams
Knowledge building - documenting product-specific details, edge cases, and lessons learned so the whole team can work smarter
Cross-functional collaboration - working with Customer Care, Product, Insurance Ops, Account Managers, and our adjudication partners to get members the answers they need
Process improvement - identifying gaps in workflows and proposing solutions based on real case insights
Qualification
Required
Has experience in customer service or claims handling within the insurance industry or a highly regulated environment (healthcare, fintech, legal)
Can demonstrate experience handling claims or tricky customer situations with patience, clarity, and fairness
Has strong ability to create positive outcomes through clear, supportive, and solution-oriented communication, even when delivering difficult news
Is detail-oriented and proactive: you spot gaps before they become problems and contribute to continuous improvement
Has excellent English language skills (written and spoken) - you can explain complex insurance concepts in simple language
Thrives working independently in a remote environment with confidence navigating ambiguous or complex cases
Is comfortable with async communication and managing their time across time zones
Preferred
Want to help build a global social safety net on the Internet
Think for themselves instead of copying others
Are willing to try new things, even with the risk of failure
Are intellectually curious and open to new ideas
Are creative and bold in the face of any problems
Have strong integrity and do the right thing
Benefits
Fully remote work environment – work from anywhere globally
Our own global safety net, giving you worldwide health, income, and travel coverage
A minimum of four weeks of vacation per year
A new laptop
Potential to unlock equity compensation, yearly home office allowance and more!
Company
SafetyWing
SafetyWing is an insurance company that provides travel medical and health insurance to remote businesses and individuals.
Founded in 2018
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$47.12MKey Investors
KinnevikCreandumY Combinator
2022-04-21Series B· $35M
2021-01-22Series A· $8M
2019-08-01Seed· $3.5M
Leadership Team
Sondre Rasch
Co-founder and CEO
Sarah Beyahte Sandnes
Co-founder and CTO
Company data provided by crunchbase