Cook Systems · 12 hours ago
Service Desk Personnel
Nashville, TN
Full-time
Onsite
New Grad, Entry LevelCook Systems is a certified veteran-owned IT consulting firm that has been helping businesses and professionals grow since 1990. The Service Desk Personnel will maintain and support the LARS and Zendesk systems, ensuring timely completion of support tickets and effective communication with cross-functional teams.
Information TechnologyInformation Services
Responsibilities
Maintain and support the LARS and Zendesk systems, ensuring all routine support tickets are completed with a 100% response rate within one business day and closed within three business days
Complete requested changes for password resets, status changes, new users, and workflow reassignments within three business days
Collaborate with the LARS Application Coordinator to gather complete and accurate requirements for configuration requests
Provide weekly status updates to requestors and the LARS Application Manager until configuration changes are completed
Document all modifications made to LARS in the Application Change Log within one business day of implementation
Store supporting documentation in the assigned SharePoint location and collaborate to maintain an up-to-date log
Ensure effective communication and collaboration with cross-functional teams, including application coordinators, trainers, and QA personnel
Qualification
Required
Strong interpersonal skills with experience in customer service and user support for system-related inquiries
Experience working with multiple teams and maintaining professional documentation and reporting
Understanding of IT support workflows, troubleshooting methodologies, and customer service best practices
Familiarity with licensing and regulatory systems, especially within healthcare or government agencies
Experience with platforms such as Zendesk, LARS, and ServiceNow for ticketing and workflow management
Ability to modify and configure system settings, user permissions, and automated workflows
Strong skills in data management, maintaining logs, and organizing documentation in SharePoint
Benefits
Choose from two comprehensive medical plans through Blue Cross Blue Shield, with dental and vision coverage included.
Protect what matters most with life, critical illness, and accident insurance through Unum—because your family’s security matters.
Plan ahead and save with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent-care expenses your way.
Our Health Gap Insurance through Sun Life helps cover unexpected costs, so you’re never caught off guard.
Build your future with our 401(k) plan through The Standard. You’re eligible after just six months—because long-term success deserves a strong foundation.
Company
Cook Systems
Cook Systems is an information technology and services company.
Founded in 1994
201-500 employees
H1B Sponsorship
Cook Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2023 (3)
2022 (2)
2021 (2)
2020 (3)
Funding
Current Stage
Growth StageLeadership Team
W
Wayne Cook
Chairman, founder
Company data provided by crunchbase