Gordon Flesch Company · 1 day ago
Technical Services Engineer II- Elevity
Appleton, WI
Full-time
Hybrid
Mid Level
3+ years expGordon Flesch Company is a leading technology service provider in the Midwest, seeking a Technical Services Engineer II to support and resolve complex IT issues. The role involves providing both remote and onsite support, troubleshooting advanced problems, and collaborating with other engineers to ensure high customer satisfaction.
ElectronicsSoftwareRoboticsInformation TechnologyComputer
Responsibilities
Provide both remote and onsite support to resolve complex IT issues, meeting high customer service standards
Troubleshoot and resolve advanced problems involving servers, cloud environments, and networking infrastructure
Serve as an escalation point for complicated technical issues beyond the scope of Service Desk, NOC and TSE I Engineers
Log all service requests and maintain comprehensive documentation in the ticketing system
Generate detailed network and technical documentation
Deliver timely and accurate updates on all ongoing support issues, prioritizing client satisfaction
Collaborate with other engineers and technicians to resolve client issues efficiently
Self-schedule service calls on site/remote as needed for managed clients
Complete company-provided training and certifications as required
Maintain billable hour requirements
Qualification
Required
3 years of technical experience in IT support or engineering roles
Minimum of one industry recognized technical certification in Microsoft, CompTIA, Cisco or relevant vendors
Obtain and maintain Elevity Approved Associate certification within 1 year
Obtain and maintain required Elevity vendor certifications
Knowledge and hands-on experience with: Server hardware and operating systems (Windows Server 2016–2025), Cloud platforms (Microsoft 365, Azure), Networking infrastructure (switches, firewalls, wireless, VPNs), Laptop and desktop hardware, Mobile devices and tablets, Windows and Mac desktop operating systems, Network peripherals and printers, Active Directory
Ability to thrive in a team-oriented environment and work seamlessly with other engineers and professional sales staff
Ability to work on technical issues through to completion with Elevity teams' members as needed
Strong desire to invest the time and energy to grow technical skill set and knowledge
Ability to work with Elevity operations, project management, sales team, technology partners, and clients
Valid driver's license and access to a reliable vehicle in order to travel regularly to clients within assigned market area and occasional travel to other markets
Ability to work on a rotating on-call schedule in order to provide consistent client support
Benefits
Medical
Dental
Personal time
Vacation time
Holiday time
Tuition reimbursement
401(k)
401(k) match
A wellness program
Volunteer hours
And much more!
Company
Gordon Flesch Company
The Gordon Flesch Company is an office technology solutions provider .
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Tom Flesch
President/CEO
Recent News
2022-07-08
Company data provided by crunchbase