General Dynamics Information Technology · 23 hours ago
Customer Facing Technical Manager - TS/SCI w/Poly
USA MD Annapolis Junction
Full-time
Onsite
Senior Level
$162K/yr - $218K/yr
5+ years expGeneral Dynamics Information Technology is a global technology and professional services company that focuses on delivering consulting, technology, and mission services to various government agencies. The Customer Facing Technical Manager will lead a team to deliver enterprise IT services while ensuring customer satisfaction and optimizing service delivery.
Artificial Intelligence (AI)Cloud ComputingCyber SecurityConsultingInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Lead a team of digital services engineers and administrators, providing guidance, mentorship, and support
Foster a culture of collaboration, innovation, ownership, accountability and continuous improvement within the team
Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services
Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly
Ensure engineering best practices and reliable deployment processes are upheld
Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction
Collaborate with stakeholders to align digital services with business objectives and technological advancements
Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations
Proactively manage customer relationships, addressing feedback and resolving issues in a timely manner
Manage financial resources, including budget planning and cost control measures
Qualification
Required
Top Secret SCI + Polygraph clearance level must currently possess
Top Secret SCI + Polygraph clearance level must be able to obtain
5 + years of related experience
US Citizenship Required
Education: Bachelor of Arts/Bachelor of Science
Proven experience with leading and managing technical teams
Demonstrated experience with managing large scaled infrastructure projects and changing priorities
Demonstrated ability to hire, mentor, and grow engineering talent
Preferred
Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and with external stakeholders
Strong analytical and problem-solving abilities, with a keen attention to detail
Relevant certifications (e.g., ITIL, PMP) are a plus
Benefits
Comprehensive benefits and wellness packages
401K with company match
Variety of medical plan options
Some with Health Savings Accounts
Dental plan options
Vision plan
The ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Full flex work weeks where possible
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
2026-02-05
2026-01-03
Company data provided by crunchbase