SRS Consulting Inc · 6 hours ago
Help Desk Support Analyst
Wichita, Kansas Metropolitan Area
Full-time
Onsite
Entry Level
1+ years expSRS Consulting Inc is seeking a Help Desk Support Analyst to provide IT support primarily in a higher education setting. The role involves assisting end-users with technical issues and ensuring smooth operation of IT services.
ConsultingInformation TechnologyInformation Services
Qualification
Required
Bachelor's degree in information technology, Computer Science, or related field, or equivalent technical experience
1–3 years of experience in IT helpdesk or end-user support, preferably within a higher education setting
Strong working knowledge of Windows, macOS, Microsoft 365, and standard business applications
Experience with ticketing tools such as ManageEngine, ServiceNow, or Zendesk
Understanding of networking fundamentals, printers, and peripheral device support
Excellent communication, customer service, and problem-solving skills
Ability to multitask and prioritize in a fast-paced, service-driven environment
Preferred
Experience supporting academic systems (LMS, SIS, etc.) and hybrid learning technologies (Zoom, Teams, AV tools)
Relevant certifications such as CompTIA A+, ITIL Foundation, or Microsoft Modern Desktop Administrator
Experience working in a managed IT service or client-supported model
Company
SRS Consulting Inc
SRS Consulting Inc.
501-1000 employees
H1B Sponsorship
SRS Consulting Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (81)
2024 (92)
2023 (135)
2022 (147)
2021 (168)
2020 (244)
Funding
Current Stage
Late StageLeadership Team
Santhi Kanumuri
DIRECTOR – Client Relations & Recruitment
Company data provided by crunchbase