NEOGOV · 20 hours ago
Program Reviewer
Landover, MD
Full-time
Onsite
New Grad, Entry Level
$28K/yr - $50K/yrPrince George’s County Government provides a dynamic and inclusive workplace dedicated to serving the County's residents. They are seeking a Program Reviewer for the Energy Assistance Program, responsible for overseeing the application process and ensuring compliance with federal and state standards.
GovernmentSoftwareHuman ResourcesInformation TechnologyGovTech
No H1B
Responsibilities
Review incoming Energy Applications to establish documentation set forth by the Office of Home Energy Programs (OHEP) operations manual
Follow case management policies and procedures and ensure all case records are maintained in accordance with federal, state, county, and departmental standards
Maintain the set program goal of 15 new cases completed per day
Interview county residents using standards and controls set by the program objectives and monitor resident progress
Manage the case management process by following up on previous cases, answering customers’ calls, text, and emails
Monitor to ensure families receive the services they need and for which they are eligible
Prepare and review daily, weekly, and monthly desk reports
Adhere to agency standards of excellent customer service
Attend training necessary to become proficient in the management of the Office of Home Energy Programs (OHEP) and update data on program participant service records accurately and in a timely
Develop and maintain partnerships with key community and organizational groups
Develop cooperative and professional relationships with co-workers and other CDS employees
Accomplish skills working with vendor log on, including CARE/MABS; Pepco, Washington Gas, Work Number, SVE, and the agency’s scanning devices
Other duties as assigned
Qualification
Required
High school diploma or G.E.D. certificate
Meet all training and performance standards and demonstrate proficiency as required by the agency
Wear and use agency protective apparel and equipment in the performance of their assigned duties, if applicable
Successfully pass preemployment checks which may include reference checks, background investigations, and drug screenings, where applicable
Be willing and able to serve as an essential employee. Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave
Benefits
Medical/Prescription/Dental/Vision Insurance Coverage (part time employees are eligible for medical insurance if they work 15 + hours, per week)
Group Term Life Insurance
Long & Short-Term Disability
Flexible Spending Accounts
Dependent Care Assistance Program
Health Care Flexible Spending Account
Paid Leave (Annual, Personal, & Sick)
13 Paid Holidays
Retirement Benefits
Defined Benefit Pension Plan
Employer Contribution Rate-11.71%
Supplemental Pension Plan
Employee Contribution Rate (Pre-Tax)-3.48%
457(b)
403(b)
Employee Discounts
Employee Assistance Program
Voluntary Benefits
Critical Illness
Whole Life Insurance
Accident Insurance
Legal Services
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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