TTC Group · 10 hours ago
Project Manager (ITSM Implementation)
New York, NY
Full-time
Hybrid
Senior LevelTTC Group is seeking a seasoned ITSM Implementation Project Manager to lead large-scale IT Service Management transformations for a key client. This role involves hands-on leadership across the full implementation lifecycle, ensuring successful delivery of ITSM implementations and strong communication with stakeholders.
Staffing & Recruiting
Responsibilities
Leading ITIL-aligned process implementations (Incident, Problem, Change, Release, CMDB, Service Level Management)
Managing detailed project plans, governance frameworks, stakeholder communication, and reporting cadence
Overseeing configuration, customization, integrations, testing (UAT), training, and hypercare support
Driving change management and user adoption across enterprise environments
Serving as the primary liaison between business leaders, IT teams, and external vendors
Qualification
Required
Seasoned ITSM Implementation Project Manager
Hands-on leadership across the full implementation lifecycle
Successfully delivered multiple end-to-end ITSM implementations using platforms such as ServiceNow, Jira Service Management, BMC Remedy, or similar enterprise tools
Strong experience working within fixed-price or fixed-budget contract structures
Scope control, risk mitigation, and financial oversight
Leading ITIL-aligned process implementations (Incident, Problem, Change, Release, CMDB, Service Level Management)
Managing detailed project plans, governance frameworks, stakeholder communication, and reporting cadence
Overseeing configuration, customization, integrations, testing (UAT), training, and hypercare support
Driving change management and user adoption across enterprise environments
Serving as the primary liaison between business leaders, IT teams, and external vendors
Strong communicator and delivery leader
Manage executive expectations
Ensure project profitability
Guide cross-functional teams through complex ITSM transformations
Company
TTC Group
At TTC Group, we don’t just fill roles—we build high-performing teams and future-proof tech solutions.
Founded in 2019
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase